Customer Service Case Manager | Training & Growth

Talent Sure Recruitment Limited; England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employer pension contributions

Health cash plan

High-street discount perks

Employee travel cover

Job summary

Talent Sure Recruitment Limited is partnering with a Portsmouth-based firm to recruit a Customer Service - Case Manager. The role involves handling client enquiries, managing active cases, and delivering high-quality support in a professional office setting.

The ideal candidate will have strong communication skills, a background in customer service or hospitality, and the ability to work across multiple channels. A comprehensive training program and long-term career progression are offered.

Qualifications

• Experience in customer service, retail, office administration, contact centre operations, or hospitality.
• Clear verbal and written English with professional telephone manner.
• Strong ability to organise daily tasks with high attention to detail.

Responsibilities

• Manage a portfolio of customer enquiries from inception to resolution.
• Handle inbound calls and emails with clear, helpful support.
• Evaluate requests and provide practical solutions while escalating complex cases.
• Maintain accurate customer records in internal databases.
• Coordinate with internal teams and external partners to ensure smooth service.

Skills

Customer service

Communication

Organisation

IT literacy

Empathy

Job description

Talent Sure Recruitment Limited is partnering with a Portsmouth-based firm to recruit a Customer Service - Case Manager. The role involves handling client enquiries, managing active cases, and delivering high-quality support in a professional office setting.

The ideal candidate will have strong communication skills, a background in customer service or hospitality, and the ability to work across multiple channels. A comprehensive training program and long-term career progression are offered.