Customer Service Call Handler & Vending Operative

BCS Connect Ltd; Brownhills; On-site; GBP 40,000 - 60,000; Part time

Job summary

A UK-based metering and billing company is seeking a part-time Customer Service Call Handler & Vending Operative. In this hybrid role, you will handle inbound customer queries related to metering and billing and process prepayment transactions. The job offers 16 hours per week with initial training in Lichfield. Candidates should possess strong communication skills and experience in customer service. Interested applicants can apply by sending their CV via email.

Qualifications

• Experience in a call centre or customer service role is preferred.
• Confident in using technology for handling calls and managing data.
• Ability to stay calm under pressure in a busy environment.

Responsibilities

• Handle inbound customer calls regarding metering and billing.
• Process prepayment transactions for customers.
• Update and maintain customer records accurately.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Empathetic phone manner

Tools

Call-handling software

Email

Spreadsheets

Job description

Job Title: Customer Service Call Handler & Vending Operative
Location: Hybrid – Office based in Brownhills
Rate: £13.00 p/hr
Hours: Part-time - 16 hours per week
Mon–Wed: 2:00 PM – 5:00 PM
Thurs–Fri: 10:30 AM – 2:00 PM
Contract: Temp to Perm

About the Role:
BCS Connect is supporting a fast-growing UK-based metering & billing company in their search for a part-time Customer Service Call Handler & Vending Operative to join their team on a temp-to-perm basis.

In this hybrid role, you’ll be handling inbound customer calls, assisting with metering and billing queries, and processing prepayment (vending) transactions. You’ll begin with approximately 4 weeks of office-based training in Lichfield, then transition to a hybrid model, with ongoing office attendance in Brownhills when and as required.

Key Responsibilities:
- Handle incoming calls from residents in a polite and professional manner
- Provide accurate support regarding metering, billing, and vending queries
- Process meter top-ups using internal systems
- Accurately update and maintain customer records
- Escalate issues following company procedures when necessary
- Ensure all interactions comply with data protection regulations
- Report to Customer Services Manager daily
- Attend training and occasional office-based meetings in Brownhills, Walsall

What We’re Looking For:
- Confident using email, spreadsheets, and call-handling software
- Clear, professional, and empathetic phone manner
- Strong communication and problem-solving skills
- Reliable, organised, and calm under pressure
- Experience in a call centre, customer service, or utilities-related role
- Understanding of metering systems or prepayment meters (only desirable - training provided)

Interested?
To apply, please send your CV to [e-mail] or call us on 01543 629 090 for more information.
We look forward to hearing from you!