Customer Service & Business Support Assistant

Haymarket Media Group; Gloucester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading media company in Gloucester seeks a Customer Service and Business Support Assistant. In this apprenticeship role, you will develop excellent communication skills while assisting clients and managing subscriptions. This position offers flexibility with a hybrid working model and numerous benefits including a contributory pension scheme and health cash plans. Join our diverse team to kick-start your career in a supportive environment.

Benefits

3 weeks of 'Work from Anywhere' days annually

Flexible working hours

Generous contributory pension scheme

Health Cash Plans

Qualifications

• Strong attention to detail is essential.
• Ability to meet strict deadlines is critical.
• Prior experience in customer service is valued.

Responsibilities

• Assist clients directly with enquiries via various communication channels.
• Manage client subscriptions and process renewals.
• Support the sales team by providing reports and managing subscriptions.
• Perform editorial duties and maintain database accuracy.
• Ensure effective communication with clients.

Skills

Excellent organisation and communication skills

Ability to prioritise and multitask

Proactive team player

Proficient in data entry

Numerate and IT literate

Job description

Job Description:

Overview

As part of our next intake of apprentices, we are looking for a Customer Service and Business Support Assistant to join our team who will complete a Business Administration qualification.

DCS (Development Control Services) is one of Haymarket's highly successful brands based in Gloucester. Our team are experts in their field, producing industry-respected content. We are looking to work with someone passionate about delivering excellent service to our clients. We offer flexibility, collaboration, and an open and friendly culture.

This role allows you to work with a variety of customers, helping them access market-leading professional publications. As part of our award-winning Customer Service and Business Support team, you will ensure every customer, internal and external, receives outstanding service. Our apprenticeship provides close work with our editorial and sales teams, offering a well-rounded experience to kick-start your career.

We seek a talented individual to deliver first-class, professional service. The apprentice will develop excellent communication skills via face-to-face, web meetings, telephone, and email. We value results-driven individuals who want to embrace the Haymarket experience.

Responsibilities

1. Assisting clients directly with enquiries via email, telephone, web meetings, and managing our shared inbox.
2. Managing client subscriptions, processing renewals, new business, setting up trials, chasing unpaid amounts, and escalating to credit control if necessary.
3. Supporting our sales team by providing reports and making changes to subscriptions.
4. Performing editorial duties such as setting up bulletins and assisting with uploading appeals to our database.
5. Database administration to ensure data accuracy and currency, promoting this as a key benefit.

Our blended working model includes 3 days in the office and 2 days working remotely, fostering face-to-face collaboration and creativity.

Haymarket is an equal opportunities employer committed to diversity and inclusion. If you require reasonable adjustments during the recruitment process, please contact us at [e-mail].

Join us to experience a rewarding and dynamic workplace.

Skills / Experience / Knowledge / Minimum Criteria

• Excellent organisation and communication skills, both written and verbal.
• Ability to prioritise, multitask, and meet strict deadlines.
• Proactive team player with the ability to work independently.
• Proficient in data entry with strong attention to detail.
• Numerate and IT literate, comfortable with data and spreadsheets.

Additional benefits include:

• 3 weeks of 'Work from Anywhere' days annually.
• Flexible working hours with core hours from 10-3.
• Generous contributory pension scheme.
• Health Cash Plans covering various healthcare expenses.

About Working for Haymarket

We are committed to sustainability, aligning our goals with the United Nations Sustainable Development Goals. Our principles of diversity, inclusion, respect, responsibility, and sustainability are integral to our business. We support our employees in balancing personal and professional lives with a range of benefits.