Customer Service Branch Manager (Job Share)

Rita Blue; Bristol; On-site; GBP 30,000 - 45,000; Part time

Job summary

A leading building society in the UK is seeking a Customer Service Manager for their branch in Chipping Sodbury, Swindon. This role focuses on improving customer lives, empowering teams, and building community connections. The successful candidate will exhibit strong leadership, decision-making, and communication skills, while also nurturing their team's growth.

Benefits

25 days holiday plus Bank Holidays

Ability to buy and sell holiday allowance

Personal pension

Annual discretionary Success Share scheme

Maternity, paternity and shared parental leave

Extensive wellbeing support

Retail discounts

Qualifications

• Current or recent experience managing a branch team in retail banking.
• Experience coaching and developing team members.
• Ability to persuade and influence stakeholders.

Responsibilities

• Lead and inspire the branch team to improve customer experience.
• Empower team decisions and enhance performance.
• Form deep understanding of the branch's role in the community.

Skills

Leadership

Customer Service

Communication

Decision Making

Job description

About the role
We're looking for a people-focused Customer Service Manager (SM) to lead and inspire our branch team in Chipping Sodbury, Swindon.This role is all about improving lives – not sales and targets – in our branch and community.
This is a job share opportunity working Monday, Tuesday and Wednesday 8.45am - 5pm plus every other Saturday.
Our CSMs are empowered to make decisions, to enhance their team’s performance, but also make a positive impact locally. They must form a deep understanding of the role their branch plays in the community and seek out opportunities to make a difference.
By nurturing their teams, successful CSMs deliver a service that members value. They care how others think and feel about coming to work. Their teams feel they belong, can be themselves and get the support they need to flourish.
Leading by example and being a key advocate of the Society’s regional vision will be key requirements.

Benefits include:

• 25 days holiday plus Bank Holidays
• Ability to buy and sell holiday allowance
• Personal pension
• Annual discretionary Success Share scheme
• Maternity, paternity and sharedparental leave
• Extensivewellbeing support
• ‘My Lifestyle’ retail discounts

Find out more about the fantastic benefits of joining Coventry Building Societyhere

About you
To be successful you’ll be customer focused, resilient and the ability to work effectively in a team and support your peers. You are a confident,positiveleaderwith the ability to handle complex situations and deliver difficult messages when needed.
To be successful in this role it’s essential you have:

• Current or recent experience as a leader with a track record of managing a branch based team within retail banking.
• Experience of coaching anddevelopingteammembers
• Evidence of working with stakeholders at all levels, with the ability to persuade and influence
• An ability to interpret and solve complex issues,
• Good communication and strong decision making skills

Desirable experience will be:.

• Experience of delivering high standards of customer service andwhere you've improved customer experience
• An understanding of relevant industry codes of practice
• Experience of achieving quality levels and agreed SLAs

Our branches open Monday to Saturday and are on-site roles.

About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
If you would like to opt in to the scheme please contact our recruitment team when you apply viaGet in touch - Coventry Building Society (coventrycareers.co.uk)