Customer Service Associate (Bi-Lingual English/German)

TN United Kingdom; Oxford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team in Oxford. This role offers a competitive pay structure and the flexibility of remote work options. You will be responsible for addressing customer inquiries through various channels, ensuring a positive experience while managing escalated issues with professionalism. The company values a customer-first approach and offers comprehensive health coverage along with annual travel discounts. If you are fluent in English and German and have a passion for customer service, this opportunity is perfect for you.

Benefits

Annual travel discounts

Funds for wellness or personal use

Comprehensive health coverage

Flexible scheduling

Qualifications

• Minimum 6 months of customer service experience in an office or call center.
• Proficiency with typing and computer navigation.

Responsibilities

• Address customer inquiries through phone, chat, and email.
• Manage escalated issues with professionalism and patience.

Skills

Fluent in English

Fluent in German

Customer Service

Typing Skills

Computer Navigation

Job description

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Client:

Location:

Oxford, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

0680392dce2d

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Why work for us:

• Competitive pay of £13-15/hr plus annual bonus, and equity
• Remote-friendly with on-site options and flexible scheduling
• Annual travel discounts and funds for wellness or personal use
• Comprehensive health coverage and competitive premiums

What You’ll Do:

• Address customer inquiries through phone,chat, and email, prioritizing a positive and satisfying experience
• Use various software tools to access andreview customer accounts, researching policies to provide accurate resolutions
• Manage escalated issues with professionalism,patience, and a customer-first approach
• Work closely with colleagues to maintainconsistent, high-quality service across all interactions.

Requirements:

• Fluent in both English and German (speaking, reading, writing)
• Minimum 6 months of customer service experience in an office or call center environment
• Proficiency with typing, phone, and computer navigation
• Flexibility to work varying shifts, including weekends and public holidays