Customer Service Associate (Bi-Lingual English/German)

Professional Staffing Group; Oxford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A staffing agency in Oxford is hiring for a customer service position focused on providing support through various channels. Candidates must be fluent in English and German, with at least 6 months of experience in a customer service role. The position offers competitive pay and the flexibility to work remotely or on-site. This is a great opportunity to join a reputed team committed to customer satisfaction.

Benefits

Competitive pay of £13-15/hr

Annual bonus and equity

Travel discounts

Comprehensive health coverage

Qualifications

• Minimum 6 months of customer service experience in an office or call center environment.
• Flexibility to work varying shifts, including weekends and public holidays.

Responsibilities

• Address customer inquiries through phone, chat, and email.
• Use various software tools to access and review customer accounts.
• Manage escalated issues with professionalism.
• Work closely with colleagues for high-quality service.

Skills

Fluent in English

Fluent in German

Customer service experience

Typing proficiency

Computer navigation skills

Job description

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Client:

Professional Staffing Group

Location:

Oxford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

864fad3b3f67

Job Views:

23

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Why work for us:

• Competitive pay of £13-15/hr plus annual bonus, and equity
• Remote-friendly with on-site options and flexible scheduling
• Annual travel discounts and funds for wellness or personal use
• Comprehensive health coverage and competitive premiums

What You’ll Do:

• Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience
• Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
• Manage escalated issues with professionalism, patience, and a customer-first approach
• Work closely with colleagues to maintain consistent, high-quality service across all interactions.

Requirements:

• Fluent in both English and German (speaking, reading, writing)
• Minimum 6 months of customer service experience in an office or call center environment
• Proficiency with typing, phone, and computer navigation
• Flexibility to work varying shifts, including weekends and public holidays

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ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.