Customer Service Associate - Apprenticeship

DF Capital; Manchester; On-site; GBP 16,000 - 22,000; Full time

Job summary

DF Capital is seeking a Sales Support Co-ordinator for its apprenticeship program in Manchester. This position aims to empower individuals in the banking sector and enhance their skills through hands-on experience in customer service and sales support.

Benefits

Gym membership up to £45 per month via GymFlex

Private medical insurance options

Help@Hand for remote GP access

Employee Assistance Programme

Eye care vouchers

Maternity, paternity and adoption leave

Job description

Are you curious to know what life is like at DF Capital?

We pride ourselves on creating an inclusive, progressive and sustainable environment where our employees thrive. Of course, that’s easy for us to say! So, let’s hear from the people that matter...

Who are we? At DF Capital we strive to be different! We are building a bank that breaks the mould of banking stereotypes. We are committed to being straightforward, expert, and flexible in how we go about business – that’s how we create great experiences for our customers. It’s the DF Capital way. What do we do? As a specialist personal savings and commercial lending bank, we provide niche working capital funding solutions to dealers and manufacturers across the UK, enabled by competitively priced personal savings products. Working at DF Capital We want to be the employer of choice, an organisation that can attract and retain the best talent in the industry because of who we are, what we do and how we do it. We aspire to create an environment where our people feel empowered to make a real contribution to our business. We do this by defining a clear purpose and vision, providing colleagues with countless opportunities to learn and grow, cultivating a place where they can embrace change effortlessly and feel they can do the right thing, but just as importantly, ensuring they bring who they really are to work every day. We have opportunities for everyone At DF Capital, we feel we have a diverse workforce and want to be known for embracing diversity as a source of innovation, creativity, and ultimately competitive advantage.We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Our benefits Our benefits don’t just recognise your hard work and talent, but also enhance and support your lifestyle, health, and wellbeing in and out of work. Our health, wellbeing, lifestyle, and financial benefits are designed to offer help, support, and peace of mind, allowing you to focus on the important things in life.

We see the benefit in all you do

Helping you take care of your health

Help@Hand

For colleagues who have chosen not to opt into the Private Medical Insurance scheme but still want to have access to a Digital GP, Help@Hand is available. It offers access to remote GP’s, mental health support, physiotherapy, medical second opinions and well-being support. A prescription delivery service also comes with this benefit.

Best Doctors

If diagnosed with, or having difficulty with the diagnosis of a serious medical condition or injury, Best Doctors connects you to the best minds in medicine to help ensure you get the right answers about your condition, diagnosis, or treatment plan, allowing you to make informed medical decisions. In short it gives you peace of mind at a time when you need answers most. Your immediate family are also able access this benefit.

Income protection

This benefit covers 75% of your salary in the event of a long-term illness or injury, as well as rehabilitation services to ensure you get the right treatment.

Life assurance

Our life assurance scheme pays out a lump sum of four times your basic salary to your nominated beneficiary. This benefit intends to provide families with financial support if the very worst should happen.

Employee Assistance Programme (EAP)

Our EAP offers information and support on a wide range of topics, affecting you at work and home, with the end goal of helping you lead and maintain a healthy lifestyle. These services are free, confidential, and easily accessible – available 24 hours a day, 365 days a year.

For many of us, caring for someone we love can be a rewarding meaningful experience, however trying to work whilst at the same time caring for children, parents, grandparents or even sometimes all three, can also lead to stress in the form of strained relationships, anxieties, tiredness, and illness. In recognition of these significant pressures, Eldercare offers support and advice to support you through those difficult times.

We have partnered with Specsavers to provide all employees with vouchers that entitle them to a full eye examination and £20 discount off glasses from the £99 range and above.

Helping you enjoy a better lifestyle

Maternity, paternity and adoption leave

Because we want you to stay fit and healthy, we provide gym membership up to a value of £45 a month via GymFlex.

With over 3,600 gyms throughout the UK for you to choose from, including Virgin Active, Bannatynes and David Lloyd to name but a few, whether you're a swimmer, a gym-er or a lifter there is an option to suit all of us.

Helping you take care of your money

Electric company cars

Save as You Earn (SAYE)

Transport loans

To help colleagues get the best deal on an annual season ticket or parking pass, we offer a loan (up to a maximum value of £3,000) by way of an interest free loan. Colleagues then pay back this loan in ten or twelve-monthly instalments from their net salary (after tax and National Insurance have been deducted).

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