Customer Service Associate

TE Connectivity Corporation; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a global leader in industrial technology where you will play a vital role in enhancing customer relationships and ensuring a seamless service experience. As part of a dynamic customer service team, you will handle various pre-sales and post-sales functions, from processing transactions to resolving customer inquiries. This role is perfect for someone with a proactive attitude and a passion for delivering exceptional service. With a comprehensive benefits package and a focus on employee well-being, this opportunity offers a chance to grow in a supportive environment. Embrace the chance to make every connection count!

Benefits

Competitive Salary

Performance Bonuses

Health and Wellness Incentives

Employee Stock Purchase Plan

Community Outreach Events

Employee Resource Groups

Qualifications

• 1-2 years of customer service experience preferred.
• Strong communication skills with all organizational levels.
• Experience in customer handling in a highly customer-focused environment.

Responsibilities

• Serve as the primary contact for account partners in the UK.
• Conduct contract reviews on orders and schedules, processing them in SAP.
• Manage customer returns and investigate credit requests.

Skills

Interpersonal Skills

Communication Skills

Customer Service Experience

Organizational Skills

SAP Experience

Proficiency in Outlook

Proficiency in Word

Proficiency in Excel

Tools

SAP

Outlook

Word

Excel

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Why You Should Join

TE Connectivity's Customer Service Teams interact with customers, sales, and service representatives to handle various pre-sales and post-sales functions. They process transactions via phone, internet, and correspondence, respond to inquiries about TE’s products or services, promote and sell products, and resolve customer complaints. A key focus is developing strong business relationships through TE's Extraordinary Customer Experience strategy.

Your Daily Tasks

1. Serve as the primary contact for account partners in the UK.
2. Conduct contract reviews on orders and schedules, processing them in SAP.
3. Expedite orders as needed.
4. Handle requests for quotations.
5. Manage customer returns.
6. Investigate credit and debit requests, issuing credits/debits as necessary.
7. Conduct regular reviews with your account base regarding on-time delivery, backlog, and support issues.
8. Review and act on all relevant order reports.
9. Follow TESOG policies and procedures.
10. Proactively follow up on quotes.

What Your Background Should Look Like

1. Excellent interpersonal and telephone skills.
2. 1-2 years of customer service experience preferred.
3. Strong communication skills with all organizational levels.
4. Proactive, flexible, and team-oriented attitude.
5. Organized, methodical, and detail-oriented working style.
6. Experience in customer handling in a highly customer-focused environment.
7. Experience with SAP is a plus but not essential.
8. Ability to work under pressure and meet deadlines.
9. Proficiency in Outlook, Word, and Excel.

About TE Connectivity

TE Connectivity is a global leader in industrial technology, creating a safer, sustainable, and connected future. Our solutions support next-generation transportation, renewable energy, automated factories, data centers, and medical technology. With over 85,000 employees worldwide, including 8,000 engineers, we operate in approximately 140 countries. EVERY CONNECTION COUNTS.

What TE Connectivity Offers

We provide a comprehensive and flexible benefits package prioritizing employee well-being, including:

• Competitive salary
• Performance bonuses
• Health and wellness incentives
• Employee stock purchase plan
• Community outreach and charity events
• Employee resource groups

Benefits may vary by location, supported by TE or external providers.