Customer Service Associate

CBC Resourcing Solutions; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading finance services provider in Manchester is looking for a Customer Service Associate to deliver exceptional service while ensuring compliance with FCA standards. This role involves managing customer queries and account updates in a dynamic and growing environment. Strong communication and a solutions-oriented approach are essential for success in this position.

Qualifications

• Proven ability to address customer queries effectively.
• Experience in managing collections and account updates.
• Familiarity with FCA Treating Customers Fairly principles.

Responsibilities

• Serve as the first point of contact for customers.
• Handle customer account management.
• Ensure compliance with regulatory standards.
• Collaborate with departments to resolve issues.

Skills

Strong communication skills

Solutions-oriented mindset

Commitment to integrity

Job description

Customer Service Associate

Manchester

To 35,000 plus bonus and benefits

Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.

The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

You will;

• Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
• Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
• Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
• Collaborate with internal departments to resolve customer issues effectively and efficiently.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

In the first instance please send your CV in confidence