Customer Service Associate

Greystar Worldwide, LLC; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global real estate company in Birmingham seeks a Property Manager to oversee day-to-day operations and ensure excellent resident experiences. Responsibilities include customer service, marketing activities, and compliance with UK health regulations. The ideal candidate should have good general education, be proficient with Microsoft Office, and possess strong communication and problem-solving skills.

Qualifications

• Proficient in Microsoft Office applications.
• Understanding of UK Health and Safety legislation.
• Experience in customer service is advantageous.

Responsibilities

• Collaborate with team members to enhance resident experiences.
• Provide exceptional customer service and respond to queries.
• Assist in marketing activities to attract new residents.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Education

Good general education

Tools

Microsoft Office

Databases

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds worldwide, and has a robust institutional investment management platform comprising nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports the day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration, with a focus on delivering an excellent resident experience to achieve occupancy and retention goals.

KEY ROLE RESPONSIBILITIES

• Collaborates with team members to deliver exceptional resident living experiences.
• Creates a positive and memorable experience for residents.
• Provides comprehensive customer service, including front-of-house support that exceeds resident expectations.
• Responds positively to customer queries and complaints, taking appropriate action according to Greystar’s procedures.
• Supports community events and activities.
• Builds and maintains relationships with university clients.
• Gathers and maintains local knowledge relevant to resident needs, such as travel, entertainment, and amenities.
• Handles administrative tasks like logging maintenance requests, filing, and updating databases.
• Participates in marketing activities, including open days and leafleting, to promote the property.
• Conducts sales and leasing activities, including property viewings, following up on inquiries, and converting leads.
• Assists with summer community preparations, including move-in and move-out processes.
• Ensures health and safety compliance in line with company policies.
• Participates in an on-call roster for out-of-hours emergency support.
• Follows rent collection procedures to chase outstanding arrears and meet property targets.
• Promotes tenancy extensions and additional revenue streams such as vending.
• Raises purchase orders following procedures.
• Ensures timely processing of tenant refunds in accordance with company policies.
• Optimizes utility efficiency.

KEY RELATIONSHIPS

• Onsite team members

ABOUT YOU

KNOWLEDGE & QUALIFICATIONS

• Good general education
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems such as databases or booking systems (training provided)
• Understanding of UK Health and Safety legislation and requirements