Customer Service Assistants

Falkirk Council; Falkirk; On-site; GBP 25,000 - 26,000; Part time

Job description

Location: The Helix 4 Stadium Way Falkirk, FK2 9EE

Salary: £25,311 - £25,581 per year pro rata

Contract Type: Temporary

Position Type: Part Time

Hours: 17 hours per week

Job Advert

We are looking for enthusiastic individuals with a passion for great customer service to join our team at the Helix Visitor Centre next to The Kelpies. As a customer service assistant, you will be the face of our business and will help provide a 5 star experience for all visitors to The Helix. We are looking for individuals with customer service experience who display a positive attitude, are passionate, organised and can successfully work as part of a team. A strong willingness to learn is also critical.

You will work 17 hours per week over 4 shifts per week across a three week rota. Shifts will be 16.30 – 20.30 or 17.30 – 20.30 and will include an equal share of weekend shifts. You will assist with selling, re-stocking and merchandising of our retail range, sharing your knowledge of the products on sale. You will provide information that will assist our visitors as they move around The Helix and/or beyond and perform general administrative duties including taking telephone enquiries.

This post is temporary until September 2025 due to service requirement.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

If you are interested in applying for this role, please fill in the form on My Job Scotland with as much detail as possible to allow us to get the best possible picture of who you are and what your experiences have been.

If you have any questions about the role or would like more details about the contracted hours, please contact Sandra Baxter on 01324 590600.