Customer Service Assistant - Yard

Huws Gray Limited; St. Ives; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension

Life assurance

Discounts

Colleague discount

Travel discounts

Training & development

Job summary

Huws Gray Group in St Ives is seeking a Customer Service Assistant - Yard to join our busy yard team. If you enjoy working outdoors and helping builders and the public, you’ll play a vital part in daily yard operations and customer service.

You’ll help customers find what they need, handle deliveries, load and unload vehicles, and keep the yard safe and organised. We offer on-the-job training, flexible options, and a supportive team environment.

Responsibilities

• Helping customers find what they need – offering friendly, practical advice and sharing knowledge of our products
• Handling deliveries – checking in goods, storing them safely and keeping everything organised
• Loading and unloading vehicles – working closely with the branch and driving teams to keep everything moving
• Looking after our yard – keeping it safe, tidy and secure for customers and colleagues

Job description

Customer Service Assistant - Yard– Huws Gray St Ives- Keep Things Moving Behind the Scenes

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re now looking for a Customer Service Assistant - Yardto join the team at our St Ivesbranch. If you enjoy working outdoors, being part of a practical team, and delivering excellent customer service, we’d love to hear from you.

What you’ll be doing:

As a Yard Operative, you’ll play a vital role in the day-to-day running of the yard. Here’s what the job involves:

• Helping customers find what they need– offering friendly, practical advice and sharing your knowledge of our products
• Handling deliveries– checking in goods, storing them safely and keeping everything organised
• Loading and unloading vehicles– working closely with the branch and driving teams to keep everything moving
• Looking after our yard– keeping it safe, tidy and secure for our customers and colleagues

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

What you’ll bring:

We’re not expecting you to know it all from day one – that’s what we’re here for.
We’ll give you the training and support to help you hit the ground running. What really matters is that you’ve got a great attitude and you’re ready to pitch in and be part of the team. Got a forklift licence? That’s a bonus – but it’s definitely not a dealbreaker.

What’s in it for you:

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pensionand life assurance
• Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discountacross our group brands
• Attraction and travel discounts
• Training and developmentprogrammes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.