Customer Service Assistant - Yard

Huws Gray Group; Ipswich; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension

Life assurance

Discounts (high street, supermarkets,餐

Staff discounts

Travel discounts

Training and development

Job summary

Huws Gray Group is recruiting a Customer Service Assistant - Yard for the Martlesham Heath branch. You will support day-to-day yard operations, help customers, and assist with deliveries while keeping the yard safe and well-organized.

The role offers on-the-job training, a friendly team environment, and flexible working options. Forklift licence is a bonus but not essential, with opportunities for development and progression.

Qualifications

• On-the-job training provided and support to hit the ground running
• Great attitude and willingness to pitch in as part of the team
• Forklift licence is a bonus but not a dealbreaker

Responsibilities

• Helping customers find what they need and offering practical advice
• Handling deliveries and checking in goods, keeping the yard tidy and organized
• Loading and unloading vehicles in coordination with the branch and driving teams
• Looking after the yard to keep it safe, tidy and secure for customers and colleagues

Job description

Customer Service Assistant - Yard – Huws Gray Martlesham Heath - Keep Things Moving Behind the Scenes

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re now looking for a Customer Service Assistant - Yard to join the team at our Martlesham Heath branch. If you enjoy working outdoors, being part of a practical team, and delivering excellent customer service, we’d love to hear from you.

What you’ll be doing:

As a Yard Operative, you’ll play a vital role in the day-to-day running of the yard. Here’s what the job involves:

• Helping customers find what they need – offering friendly, practical advice and sharing your knowledge of our products
• Handling deliveries – checking in goods, storing them safely and keeping everything organised
• Loading and unloading vehicles – working closely with the branch and driving teams to keep everything moving
• Looking after our yard – keeping it safe, tidy and secure for our customers and colleagues

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

What you’ll bring:

We’re not expecting you to know it all from day one – that’s what we’re here for.
We’ll give you the training and support to help you hit the ground running. What really matters is that you’ve got a great attitude and you’re ready to pitch in and be part of the team. Got a forklift licence? That’s a bonus – but it’s definitely not a dealbreaker.

What’s in it for you:

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.

INDWAR