Customer Service Assistant - Temporary until 31st August 2026 - EC01569

Edinburgh College; City of Edinburgh; On-site; GBP 27,000 - 29,000; Part time

Job summary

A prominent educational institution in Edinburgh seeks a Customer Services Assistant to provide exceptional service to students and stakeholders. This part-time role is key in assisting with inquiries, offering information on services, and supporting users through various communication channels. Suitable candidates will possess an SVQ Level 2 or NC in an appropriate field. A supportive environment is provided, encouraging applications from diverse backgrounds.

Qualifications

• Educated to SVQ Level 2 or NC in an appropriate level.

Responsibilities

• Provide exceptional customer service to students, visitors, and staff.
• Be the first point of contact for stakeholders via multiple channels.
• Provide information about the College's services and direct enquiries.

Skills

Exceptional customer service

Communication skills

Teamwork

Education

SVQ Level 2 or NC in an appropriate level

Job description

Location: Milton Road Campus, 24 Milton Road East, EH15 2PQ

Salary: £27,554 - £28,932 per year pro rata. band c. appointment is usually made at the first point of the scale.

Contract Type: Temporary

Position Type: Part Time

Hours: 30 hours per week

Edinburgh College is seeking to recruit a suitably qualified Customer Services Assistant.

This role works as part of the Customer Services team to provide exceptional customer service to Edinburgh College's students, visitors and staff. This role holder will be the first point of contact for many of our stakeholders, in person, on the phone and via email and is part of a key first line enquiry service that provides information around the College's services, basic student advice and support to direct enquiries to the appropriate team.

Educated to SVQ Level 2 or NC in an appropriate level.

We operate a guaranteed interview scheme and open this to BME groups, people living with a disability, the care experienced and Armed forces veterans - if you meet the essential criteria, you will automatically be selected for an interview.

Note for Internal Applicants - appointment into this role may be considered on a secondment basis. Prior agreement from your line manager is essential.

Please note that the successful candidate may be required to work at any Edinburgh College campus.

Please see the Job Description and Person Specification for further details.