Customer Service Assistant - SPAR Ryde

SPAR Ireland; Ryde; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading company as a Customer Service Assistant in Ryde, where you will provide excellent customer service and maintain store standards. Enjoy career development opportunities, a supportive work environment, and various employee benefits. Be part of a community-focused team dedicated to delivering quality service and enhancing the shopping experience.

Benefits

10% discount on in-store purchases

5.6 weeks of paid leave per year

Access to Employee Assistance Programme

Company Pension Scheme after 3 months

Opportunities for career progression

Qualifications

• Eager to develop their careers in retail.
• Excellent customer service skills.

Responsibilities

• Greet customers and provide excellent service.
• Ensure smooth store operations and cleanliness.
• Handle sales accurately and manage stock.

Skills

Customer Service

Communication

Job description

About Appleby Westward

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England.

Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, employing around 2,000 colleagues supporting our wholesale distribution for independent retail, company-owned stores, and the SPAR network.

Our SPAR stores operate across communities from Chichester to Land's End, and Bristol to Salisbury. They offer convenience goods, groceries, chilled foods, food-to-go, and additional services like Post Office, lottery, and online collection/delivery at selected locations.

We pride ourselves on serving communities with quality customer service and actively support local charities, including Marie Curie.

About Ryde

Ryde, on the Isle of Wight, is known for Victorian architecture, beaches, and a lively pier. It features a promenade, shops, the Isle of Wight Bus and Coach Museum, and scenic parks, making it a charming seaside town.

We are seeking retail team members with excellent customer service skills eager to develop their careers.

The Customer Service Assistant Role

This role offers training, learning, and apprenticeship opportunities. Key responsibilities include:

1. Warm Welcomes: Greet customers with a smile and provide excellent service.
2. Store Standards: Ensure smooth store operations.
3. Customer Satisfaction: Use product knowledge, promote promotions, and create appealing displays.
4. Transaction Accuracy: Handle sales accurately, process tills, and secure company money.
5. Stock Management: Receive, replenish, and display stock.
6. Cleanliness: Maintain a tidy store environment.
7. Legal Compliance and Food Quality: Ensure product quality and compliance with regulations.
8. Age-Related Sales: Comply with age-restriction laws and guidance.
9. Health and Safety: Follow safety guidelines to protect colleagues and customers.

What can you expect from a career with us?

• 10% discount on in-store purchases
• 5.6 weeks of paid leave per year
• Access to Employee Assistance Programme and Grocery Aid
• Company Pension Scheme after 3 months
• Opportunities for career progression, including apprenticeships and management roles

Applications

If you’re passionate about customer service and community, apply below to start or grow your retail career. Join us in creating a welcoming and efficient shopping experience for all!

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