Customer Service Assistant - SPAR Crediton

SPAR Ireland; Crediton; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading convenience brand as a Customer Service Assistant in Crediton, where you’ll provide exceptional service and maintain store standards. Enjoy benefits like a 10% discount, career progression opportunities, and a supportive work environment. This role offers a chance to grow within a vibrant community-focused team, ensuring a safe and enjoyable shopping experience for all customers.

Benefits

10% Discount on all in-store purchases

5.6 weeks of annual leave

Employee Assistance Programme

Company Pension Scheme

Career Progression Opportunities

Qualifications

• Exceptional customer service skills are essential.
• Attention to detail for accurate transactions.

Responsibilities

• Greet customers with a smile and provide excellent service.
• Ensure cleanliness and stock management in the store.
• Follow health and safety guidelines.

Skills

Customer Service

Attention to Detail

Product Knowledge

Job description

About Appleby Westward

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England.

Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues supporting our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as working within our SPAR network.

Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services.

We take pride in serving our communities and strive to provide efficient, quality customer service for all our customers. We also play a significant role in local charity and community support, actively fundraising for local organizations and our main charity partner, Marie Curie.

About Crediton

Crediton is a charming market town nestled in the heart of Devon, known for its rich history and vibrant community spirit. Just a short drive from Exeter, Crediton offers a delightful blend of picturesque countryside and bustling local life.

One of the town’s convenient spots is the SPAR shop on High Street, where you can find a variety of fresh produce, award-winning food, and essential services. Pop in and see why it’s a favorite among locals.

We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!

The Customer Service Assistant Role

This is not just a job in a shop; it’s a retail career with training, learning, and apprenticeship opportunities that are endless. Here is a glimpse of what you’ll do and what you’ll need to show us:

• Warm Welcomes: Customer Service with Pride – always greet customers with a smile, provide excellent service, and go the extra mile for our community.
• Store Standards: Play a vital role in ensuring everything runs smoothly.
• Customer Satisfaction: Use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
• Transaction Accuracy: Attention to detail to process all sales transactions accurately and efficiently, including cashing up tills and ensuring company monies are secure at all times.
• Stock Management: Take ownership of receiving, replenishing, and displaying stock.
• Cleanliness: Maintain a clean and tidy store environment at all times.
• Legal Compliance and Food Quality: Be fully trained to ensure product quality and compliance with labelling and allergen regulations.
• Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
• Health and Safety: Understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.

What can you expect from a career with us?

• 10% Discount on all in-store purchases – because you deserve to save while you shop!
• Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
• Support When You Need It: Employee Assistance Programme; access to Grocery Aid for support with any challenges you might face.
• Secure Your Future: Company Pension Scheme; available after just 3 months of service, helping you plan for a secure future.
• Grow with Us: Career Progression Opportunities; from apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.

Applications

Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!