Customer Service Assistant - Revenue & Benefits

West Lancashire Borough Council; Ormskirk; On-site; GBP 22,000 - 26,000; Full time

Job summary

West Lancashire Borough Council seeks a highly motivated customer-focused individual for their Revenue & Benefits call handling team. This role entails responding to customer enquiries, providing service information, and ensuring excellent customer care. The council offers a competitive salary, generous leave entitlement, and a supportive work environment.

Benefits

Generous annual leave entitlement

Local Government Pension Scheme

Work-life balance policies

Support for personal development

Qualifications

• Highly motivated and customer-focused individual.
• Ability to work with minimal supervision.
• Flexible approach to working hours.

Responsibilities

• First point of contact for all revenue & benefit enquiries.
• Respond to customer enquiries with appropriate information.
• Advocate for customer needs empathetically.

Skills

Excellent communication skills

Empathy

Team player

Job description

Do you…….

• Enjoy working in a busy, customer focused environment?
• Have a passion for delivering excellent customer service?
• Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services Revenue & Benefits call handling team.

About You!

You will be the first point of contact for all revenue & benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue & benefit services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

So, if you think you are up to the challenge, we would love to hear from you.