Customer Service Assistant - Reception

Tenpin; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading entertainment centre as a Customer Service Assistant in Glasgow. You'll engage with customers, manage bookings, and contribute to a lively atmosphere. With competitive pay and flexible hours, this role offers a chance for growth in an exciting environment full of fun activities.

Benefits

Free Bowling for family and friends

Free Food when on shift for more than 6 hours

On the Spot Rewards

Tenpin Treats - exclusive discounts and wellness perks

Medicash - covering dental, optical, and wellness expenses

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Enhanced Maternity, Paternity, Adoption leave

Qualifications

• Experience managing a busy booking sheet.
• Able to work in a fast-paced environment.
• Flexible working schedule.

Responsibilities

• Manage bookings for various activities.
• Assist and provide information to customers.
• Support and create memorable experiences.

Skills

Customer service

Communication

Organisational skills

Multi-tasking

Flexibility

Job description

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Client:

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3e90bed4eb9f

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We’re expanding! Join the Clydebank team at our latest
location and grow with us!

We are opening a
brand new, state of the art family entertainment centre at Clyde Shopping
Centre in August 2025. To build this cracking Clydebank team, we will be
holding a Recruitment Event on 16th July 2025.

We're excited to
offer four opportunities for the same role, each with slight differences. To
keep the process fair, please apply for just one—the one that best suits your
skills and experience. We look forward to your application!

Do you have a passion for talking to people? Do you enjoy engaging
with new faces every day? If so, then read on…

TENPIN IS NOT JUST ABOUT BOWLING...
We have something fun for all the family to do, regardless of age. We love to
entertain—it's in our DNA! Beyond bowling, we offer Karaoke, Darts, Arcade
Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

A career
at Tenpin is like no other. The opportunities are endless, and the benefits are
pretty cool too!

The Role

As a Customer Service Assistant on Reception, you will be responsible
for first customer interactions and team communications. Part of your daily
routine will involve managing bookings for our amazing activities,problem
solving any issues that arise, assisting and providing information to customers.

As you grow in the role, you’ll be supported to build your skills across
all key areas of the centre, from serving behind the bar to getting involved in
the kitchen. You’ll also play a hands-on role in managing our karaoke rooms,
helping to keep the energy high and the fun flowing. This well-rounded
experience will help you confidently support the team and create great moments
for our customers.

You will work efficiently, show initiative and be a
team player. Exceptional customer service will be at heart of your role. You
will also need to be confident and comfortable when dealing with customers

Skills You Need

Previous
experience, in a similar role, managing a busy booking sheet with
multiple booking channels.

• Full of
  determination, enthusiasm, and be able to work in fast-paced environment
• Able to provide
  high levels of customer service and have strong communication skills
• Fully flexible
  around working pattern (evening and weekends will be required)
• Be approachable
  and helpful

Can multi-task, demonstrate exceptional
organisational skills, and strong attention to detail.

• Free Bowling for family and friends
• Free Food when on shift for more than 6 hours
• On the Spot Rewards
• Tenpin Treats – our benefits platform for exclusive
  discounts and wellness perks
• Medicash – covering your everyday dental, optical,
  physio, and wellness expenses
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave

Looking for
career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.

What Happens Next?

Ready to grow
your career with us? Click apply and complete our quick 2-minute application.
If your application is
successful to interview stage, you will be invited to our Recruitment Event
on 16th July 2025.