Customer Service Assistant - Party Host

TN United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 24,000; Full time

Job summary

An exciting opportunity awaits with a vibrant company that thrives on entertainment! As a Customer Service Assistant, you'll be at the heart of the action, ensuring every guest has a memorable experience. From hosting parties to managing fun activities like karaoke and escape rooms, your role will be dynamic and engaging. This position is perfect for those who are enthusiastic, friendly, and ready to work in a lively environment. Join a team that values your contributions and offers great perks, including free bowling and flexible hours. Start your journey with us today!

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6 hours or more)

Enhanced Maternity, Paternity, Adoption leave

Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 x annual salary

Long Service Awards

On the Spot Rewards

Qualifications

• Confidence and energy to work in a fast-paced environment.
• Ability to provide exceptional customer service.

Responsibilities

• Deliver outstanding customer experiences and manage bookings.
• Host parties and oversee various entertainment activities.

Skills

Customer Service

Communication Skills

Multi-tasking

Flexibility

Team Player

Job description

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Customer Service Assistant - Party Host, Stoke-on-Trent

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Client:

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

26977e6f8408

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling.
We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D
Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully
licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres
are fantastic places to visit, and even better places to work in. Why not come
and help us entertain?

We are looking for people who want to work in a fun environment. You
need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience
for our customers. This includes booking customers in at reception, being a
point of contact for customer questions, being alert to sales opportunities,
hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.

You'll be involved in a range of
departments, from hosting children's parties and overseeing the Laser Arena to
managing Escape Room experiences and running karaoke rooms. Each day will offer
something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional
customer service will be at heart of your role. You will also need to be
confident and comfortable when dealing with customers.

Skills You Need

• Full
  of determination, enthusiasm, and be able to work in fast-paced
  environment
• A nothing
  is too much trouble attitude
• Able
  to provide high levels of customer service and have strong communication
  skills
• Fully
  flexible around working pattern (evening and weekends will be required)
• Be
  approachable and helpful
• Be
  organised, able to multi-task and attention to detail
• A
  strong team player
• Tenpin
  Treats – Retailer discounts, Smart Tech and Best
  Doctors
• Free
  Bowling for family and friends
• Free
  Food (when working 6 hours or more)
• Enhanced
  Maternity, Paternity, Adoption leave
• Medicash
  Health Care Cash Back Scheme
• Employee
  Assistance Programme
• Free
  counselling
• Life
  assurance – 2 x annual salary
• Long
  Service Awards
• Recommend
  a Friend Scheme
• On
  the Spot Rewards

If you are looking for career development, then Tenpin is a great place
to start. We continually strive to develop our network of impressive and highly
successful sites, and recognise great people contribute to great success! Most
of our managers joined us as a Team Member and have progressed into management
or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and
complete the short application process (2 mins).