Customer Service Assistant - Part Time - Woking Sportsbox

Freedom Leisure; Woking; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused leisure organization in Woking is seeking a Customer Service Assistant to enhance customer experience and support varied services in the leisure center. Ideal candidates will have customer service experience and be comfortable handling cash and food preparation. This role offers comprehensive training and opportunities for career growth within a supportive team environment. Pay rate is up to £12.21 per hour with additional benefits.

Benefits

Staff benefit scheme with discounts

Discounted Staff membership

Incremental holidays

24/7 Employee Assistance Programme

Company pension

Financial advice

Cycle-to-work scheme

Qualifications

• Experience of reception work and dealing with the public.
• Ability to prepare hot and cold food and drinks.
• Professional approach with a high level of integrity.

Responsibilities

• Serve customers using exceptional customer service skills.
• Promote and sell different products offered by Freedom Leisure.
• Serve customers at all points of sale including the Freedom Café.

Skills

Exceptional customer service skills

Experience in a face-to-face environment

Cash handling

Computer proficiency

Job description

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

We are looking for a Customer Service Assistant to join the team, the role is busy and varied, so the successful candidate ideally has experience of reception work, and dealing with the public, cash handling and working with computers. Within this role, you will also work in our Café, making and preparing, hot and cold food along with drinks.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 7.5 hours per week, Monday - Sunday (rota basis)

• To serve the leisure centre’s customers using exceptional customer service skills.
• Promote and sell the different products that Freedom Leisure offer.
• To serve customers at all points of sale including refreshments in the Freedom Café area of the site and main entrance reception.
• Experience of serving customers in a face to face environment and dealing with telephone calls.
• Professional approach to work with a high level of integrity.
  

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 15 October 2025

Salary: up to £12.21 per hour