Customer Service Assistant - Part Time - Stour Centre

Freedom Leisure; Ashford; On-site; GBP 10,000 - 13,000; Part time

Job summary

Freedom Leisure recherche un Assistant Service Client motivé pour accueillir la communauté et promouvoir l'adhésion à leurs installations. Ce rôle implique un excellent service client, des ventes, et une opportunité de croissance professionnelle au sein d'une équipe dynamique. Apprenez et évoluez tout en contribuant à une atmosphère conviviale.

Benefits

My Staff Shop - réduction sur divers produits

Adhésion pour le personnel à tarif réduit

Congés incrémentiels

Programme d'assistance aux employés

Pension de l'entreprise

Formation entièrement financée

Schémas de leasing automobile

Qualifications

• Capacité à fournir un excellent service à la clientèle.
• Flexibilité et responsabilité dans un environnement de travail d'équipe.
• Expérience ou passion pour le fitness et la santé est un plus.

Responsibilities

• Accueillir et aider les utilisateurs de la installation.
• Promouvoir et vendre des produits, soutenir la croissance des adhésions.
• Gérer les contacts clients, fournir des solutions aux plaintes.

Skills

Service à la clientèle

Travail en équipe

Flexibilité

Motivation

Vente

Job description

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people’s lives then Freedom Leisure is the place for you!

As a Customer Service Assistant you will welcome the community into the facility, whether that be a seasoned gym goer or somebody making their first steps into the facility. We strive to provide a warm friendly welcome to all.

Joining part of friendly and supportive team you will be you will build your knowledge of what’s on offer at The Stour Centre so that you can share this with our users. No two days will be the same as you interact with the wide range of centre users, you will also have the opportunity to experience selling memberships to new prospects as well as being the start of the membership retention process for that individual too. We can offer full on the job training and career progression opportunities within the company to ensure you grow as we do.

At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 20 hours per week, Monday - Sunday (rota basis)

• To provide an excellent level of customer service at all times.

• To assist with any customer contact/complaints/comments professionally and courteously.
• A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation.
• Promote and sell the different products that Freedom Leisure offer.
• To support membership growth by using the sales process to ensure sales and income targets are achieved.
• To generate excitement and passion for health and fitness to optimise all sales opportunities.
• Conduct face-to-face sales appointments where you will build positive rapport with customers to sell a membership and get them started on the freedom member journey programme.
• Contact all membership leads by phone where possible and also by email and text when required.
• Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 4th July 2025

Salary: up to £12,732 per annum