Customer Service Assistant - Part Time - Guildford Spectrum

Freedom Leisure; Guildford; On-site; GBP 2,000 - 5,000; Part time

Job description

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From swimming lessons to walking football and everything in-between, we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

As a Customer Service Assistant, you will welcome the community into the facility, whether that be a seasoned gym goer or somebody making their first steps into the facility. We strive to provide a warm, friendly welcome to all.

Joining a friendly and supportive team, you will build your knowledge of what’s on offer at Guildford Spectrum so that you can share this with our users. No two days will be the same as you interact with the wide range of centre users; you will also have the opportunity to deliver our catering service from the combined reception café area.

The good thing is that we provide you with full training and great potential for career progression. We have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 7.5 hours per week, Monday - Sunday (Rota basis).

• Experience of serving customers in a face-to-face environment
• Able to promote services and sell the different products that Freedom Leisure offers
• The skill to establish key relationships swiftly and appropriately
• High level of professionalism and integrity, enthusiasm, and motivation
• Well-developed interpersonal skills, able to negotiate and persuade people both internally and externally
• Highly organized with good attention to detail

We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities, and your day-to-day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent, and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
• All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.

Closing date: 1st May 2025

Salary: up to £4,774 per annum