Customer Service Assistant (Part Time) - 5.5 hours - Christmas Position - West End, Southampton

Haskins Garden Centres; Eastleigh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading garden centre chain in Eastleigh is hiring a part-time Customer Service Assistant for a 10-week Christmas position. This role involves processing sales, managing enquiries, and providing excellent customer service. Ideal candidates will have a warm personality and enjoy working both independently and as part of a team. Training is provided, and various employee benefits including discounts and a pension plan are offered.

Benefits

Generous Company Discount scheme

Retail discount scheme

Cycle Scheme

Health Cash Plan

Time off for charity work

Wellbeing support

Company pension scheme

Free on-site parking

Up to 38 days of Holiday (pro-rata)

Uniform provided

Qualifications

• Exceptional customer service skills required.
• Ability to work at a required pace.
• Previous retail experience is desirable but not essential.

Responsibilities

• Processing sales at the till point.
• Handling customer enquiries.
• Managing incoming phone calls.
• Cash handling and wrapping products.
• General housekeeping duties.

Skills

Customer service skills

Ability to work independently

Warm personality

Patience

Enthusiasm

Job description

Customer Service Assistant (Part Time) - 5.5 hours - Christmas Position - West End, Southampton. We are recruiting a Customer Service Assistant on a part-time and temporary (10-week contract) basis, working 12-6pm every Saturday.

The role of Customer Service Assistant involves being the first and last point of contact during our customers' visit to the store. We take pride in delivering high standards and achieve this by processing sales, returns, and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

Key responsibilities include:

• Processing Sales at the Till Point
• Customer Enquiries
• Managing Incoming Phone Calls
• Cash Handling
• Wrapping and Packing
• General Housekeeping Duties

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience, and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

We constantly strive to improve the service and experience we offer our customers, that's why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team.

In return, we provide:

• Generous Company Discount scheme
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts
• Cycle Scheme, helping spread the cost of a bike and saving on tax
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided

Haskins Garden Centres is a family-owned, award-winning business with 5 destination garden centres across the South of England, each with a large restaurant.