Customer Service Assistant - Part Time (23 hours per week) - Snowhill

Haskins; Crawley; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

Retail discount scheme

Cycle Scheme

Health Cash Plan

Charity Day

Wellbeing support

Job summary

Haskins in Crawley is hiring a part-time Customer Service Assistant to join our team. The role involves processing sales at the till, assisting customers, and providing a high level of service across our garden centre and restaurant locations.

You will be welcoming, patient, and able to work at pace to ensure quick, polite service. Training is provided, with benefits including discounts and pension for eligible staff.

Qualifications

• Must deliver exceptional customer service with a friendly, helpful approach.
• Able to work at a steady pace and assist customers at checkout.
• Full training will be provided for role-specific tasks.

Responsibilities

• Process sales at the till point
• Handle customer enquiries
• Wrap and pack goods
• Trolley portering and assisting customers as needed

Skills

Customer service

Cash handling

Retail experience

Job description

Job Description

Posted Tuesday, 1 September 2026 at 00:00

Customer Service Assistant

We are recruiting a Customer Service Assistant on a part-time and permanent basis working 23 hours a week.

Pay Rate up to £12.71 per hour

Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.

The role of Customer Service Assistant

As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team. This roll will include collecting trolleys where necessary.

Key Responsibilities include:

• Processing sales at the till point
• Customer Enquiries
• Wrapping and Packing
• Trolly portering

About You

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

• Retail discount scheme, saving money on day-to-day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees