Customer Service Assistant (Part Time)

Williams & Co.; Cambridge; On-site; GBP 20,000; Part time

Job summary

An independent trade-only plumbing and heating merchant seeks a part-time Customer Service Assistant to join their team in Cambridge. The role involves serving customers both at the trade counter and over the phone, assisting with warehouse duties, and potential delivery driving. Ideal candidates should be enthusiastic team players with a focus on customer service, keen to learn and progress within the company. Benefits include 33 days of annual leave, training opportunities, private medical insurance, and more.

Benefits

33 days annual leave

Training and development opportunities

Discounted shopping platform & gym membership

Private medical insurance for the whole family

Employee Assistance Programme

Car leasing & cycle-to-work schemes

Company discount on products

Contributory pension scheme

Life Assurance

Qualifications

• Enthusiastic team player wanting to contribute positively.
• Flexible approach to daily tasks.
• Passionate about delivering excellent customer service.
• Ambitious to progress and keen to learn.

Responsibilities

• Maintain the warehouse, including stock rotation and housekeeping.
• Serve on the trade counter and handle incoming enquiries.
• Accurately pick orders in preparation for delivery.
• Carry out deliveries in the local area (if qualified).
• Check and store incoming goods.
• Assist with the upkeep of the branch.
• Process quotes.

Skills

Customer service

Teamwork

Communication

Job description

Position: Customer Service Assistant (Part Time)

Salary: £19,500 per annum

Hours: 30 /week MON-FRI flexible start/finish between 7am-5pm *NO WEEKENDS!

Location: Williams,Unit 11, Clifton Road Industrial Estate, CB17EA

If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...

Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for a Customer Service Assistant to join our busy and friendly team in Cambridge!

This is a varied and active role which includes: serving customers on the trade counter and over the phone, assisting with warehouse duties, and delivery driving(if you drive, not essential).

If you like having lots of variety in your daily tasks, this could be the opportunity you have been looking for!

If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, or on the tools within the plumbing and heating trade, we would LOVE to hear from you!

As our Customer Service Assistant, you'll be:

• Maintaining the warehouse, including stock rotation and general housekeeping.
• Serving on the trade counter and handling incoming enquiries.
• Accurately picking orders in preparation for delivery.
• Carrying out deliveries in the local area (if qualified).
• Receiving, checking and storing incoming goods.
• Assisting with the general upkeep of the branch.
• Processing quotes.

Ideally, you are:

• An enthusiastic team player wanting to make a positive contribution.
• Keen to support the team with a flexible approach to daily tasks.
• Passionate about delivering excellent customer service.
• Ambitious to progress and keen to learn.
• A great communicator.

Some of our excellent benefits include:

• 33 days annual leave, increasing with the length of service.
• Training and development opportunities specific to you.
• Discounted shopping platform & gym membership.
• Private medical insurance for the whole family.
• 24/7 Employee Assistance Programme.
• Car leasing & cycle-to-work schemes.
• Company discount on our products.
• Contributory pension scheme.
• Life Assurance.

So what are you waiting for!? Apply to be our NEW Customer Service Assistant - Today!