Customer Service Assistant-NorthLink Ferries

Serco; Kirkwall; On-site; GBP 14,000; Part time

Job summary

A leading company is seeking a Customer Service Assistant for NorthLink Ferries in Kirkwall. The role involves making reservations, assisting passengers, and ensuring excellent customer service. Ideal candidates are team players with strong communication skills and a commitment to personal development.

Benefits

Competitive salaries with annual reviews

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Employee Assistance Programme

Health and wellbeing benefits

Access to discounts and exclusive deals

Professional and personal development opportunities

Qualifications

• Experience in customer-facing roles.
• Ability to handle reservations via phone, email, and in person.

Responsibilities

• Making customer reservations and assisting with check-in.
• Delivering excellent customer service and adhering to safety standards.

Skills

Customer Service

Communication

Organizational Skills

Job description

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Customer Service Assistant-NorthLink Ferries

Posting Start Date: 16 May 2025

Location:

Kirkwall, Orkney, GB, KW15 1RQ

Contract Type: Part Time

Job Advertisement:

Customer Service Assistant
NorthLink Ferries, Hatston,KW15 1RQ
15 hours per week, Rostered shift pattern (3 5 hour shifts ver a 7 day period)

£26,928.88 (Salary listed is the Full Time Equivalent) + Benefits

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?


We have an exciting opportunity to join our team in based in Hatston. Working in our busyTerminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.


What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme, Simply Health Plans,Annual Leave Purchase Scheme, free flu vaccinesand more.
• Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and Instore Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to thenature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.