Customer Service Assistant – Night Shift

Customer Service Assistant – Night Shift, Ringwood

Client: South West Recruitment

Location: Ringwood, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 10e169616eda

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Our established client based in Ringwood is looking to recruit a full-time Customer Service Assistant to join a multi-channel Contact Centre. The role involves handling inbound calls, processing new orders, and customer service actions. The order handling requires sales skills with an emphasis on upselling. Additional responsibilities include managing emails and other back-office tasks. Full training is provided for all aspects of the role.

The successful candidate will join a team of experienced consultants, with opportunities for growth and role progression, including salary increases for additional duties.

Key Responsibilities:

• Act as a liaison between customers and the client, ensuring smooth communication and resolution of inquiries.
• Handle inquiries via phone, email, and other channels, resolving issues efficiently to ensure first-call resolution.
• Build and maintain customer loyalty through a customer-centric approach.
• Accurately document interactions and update customer information in the database.
• Collaborate with internal teams to provide comprehensive solutions and escalate issues when necessary.
• Maintain professionalism and adhere to company policies.
• Upsell and cross-sell to increase revenue.
• Identify and maximize sales opportunities through cross-selling, upselling, and promotions.
• Place customer orders and resolve inquiries promptly.
• Uphold company values of respect and equality, providing world-class service.
• Take ownership of personal development and performance.
• Work effectively as part of a team in a fast-paced, target-driven environment.

Job Details:

Job Title: Customer Service Assistant

Location: Ringwood

Hours: 40 paid hours per week, shifts from 10pm to 8am on a rotating pattern, including weekends.

Benefits:

• Competitive salary + overtime
• 20 days paid holiday plus additional days based on service
• Monthly reward schemes
• Cycle to Work Scheme
• Home Computing Scheme
• Onsite training and induction
• Staff amenities and discounts
• Charity involvement and fundraising activities