Customer Service Assistant - Night Shift

Vita Group; Newcastle upon Tyne; On-site; Part time

Job summary

A leading company in Newcastle Upon Tyne is seeking a Night-Time Customer Service Assistant to provide exceptional service and maintain high standards at their luxury properties. The role involves greeting residents, managing facilities, and ensuring a positive experience while working flexible hours. Ideal candidates will have strong customer service skills and a proactive approach to cleanliness and safety.

Benefits

28 days paid holiday

Birthday off

Access to Perkbox

Royal London Pension

Career Development

Employee Assistance Program

Qualifications

• Experience in delivering premium customer service.
• Proactive in maintaining cleanliness and safety.
• Technologically astute and adaptable.

Responsibilities

• Provide exceptional service to residents and guests.
• Maintain cleanliness of communal areas during night shifts.
• Handle enquiries and deliver solutions to challenges.

Skills

Customer Service

Communication

Organizational Skills

Adaptability

Leadership

Job description

Vita Group Newcastle Upon Tyne, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Service Assistant - Night Shift role at Vita Group

Vita Group Newcastle Upon Tyne, England, United Kingdom

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Assistant - Night Shift role at Vita Group

Night-Time Customer Service Assistant. Newcastle

Hourly Rate: £13

Working Hours: 9pm – 6am. x2 shifts per week. Availability needs to be Monday - Sunday as shift will vary each week.

Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.

Our Night-Time Customer Service Assistant

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
• Ensure our facilities are being looked after respectfully by students & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
  
  

Professional Experience

Who we want to join our team…

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
  
  

Personal Characteristics

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
  
  

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Vita Group by 2x

Get notified about new Customer Service Assistant jobs in Newcastle Upon Tyne, England, United Kingdom.

Newcastle Upon Tyne, England, United Kingdom 2 days ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Newcastle Upon Tyne, England, United Kingdom 1 day ago

Gateshead, England, United Kingdom 20 hours ago

Sunderland, England, United Kingdom 1 week ago

Wallsend, England, United Kingdom 2 months ago

Gateshead, England, United Kingdom 2 weeks ago

North Shields, England, United Kingdom 1 week ago

Newcastle Upon Tyne, England, United Kingdom 20 hours ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Tyne And Wear, England, United Kingdom 1 week ago

Gateshead, England, United Kingdom 20 hours ago

Customer Service Representative- AI Trainer

Newcastle Upon Tyne, England, United Kingdom 2 days ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Dudley, England, United Kingdom 1 week ago

Newcastle Upon Tyne, England, United Kingdom 2 days ago

Reception and Customer Service (Placemaker)

Cramlington, England, United Kingdom 6 days ago

Birtley, England, United Kingdom 5 days ago

Cramlington, England, United Kingdom 2 days ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

South Shields, England, United Kingdom 20 hours ago

Gateshead, England, United Kingdom 1 week ago

Receptionist and Administration Assistant

Gateshead, England, United Kingdom 3 days ago

Cramlington, England, United Kingdom 20 hours ago

Guide Post, England, United Kingdom 1 day ago

County Durham, England, United Kingdom 1 week ago

Sunderland, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Gateshead, England, United Kingdom 3 weeks ago

Highfield, England, United Kingdom 1 week ago

Reception and Customer Service (Placemaker)

Hexham, England, United Kingdom 5 days ago

Hollister Co. - Assistant Manager, Eldon Square

Newcastle Upon Tyne, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.