Customer Service Assistant - Night Shift

Vita Student; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Vita Student is seeking a Night-Time Customer Service Assistant to provide exceptional service to residents. This part-time role involves maintaining the cleanliness of communal areas, greeting residents, and handling emergencies during night shifts. Ideal candidates will possess strong customer service skills and be adaptable to a dynamic work environment.

Benefits

Paid holidays (28 days including bank holidays, pro-rata)

Birthday leave

Perkbox perks and discounts

Royal London pension scheme

Annual parties and recognition programs

Career development opportunities

Confidential employee assistance program

Qualifications

• Experienced in delivering premium customer service.
• Proactive in maintaining cleanliness and safety.
• Excellent communication skills, multilingual abilities a plus.

Responsibilities

• Greeting and welcoming residents and guests.
• Maintaining cleanliness and upkeep of communal areas.
• Handling issues or emergencies onsite.

Skills

Customer Service

Communication

Organizational Skills

Technological Proficiency

Adaptability

Job description

Join to apply for the Customer Service Assistant - Night Shift role at Vita Student

Night-Time Customer Service Assistant - Lewisham

Hourly Rate: £14

Working Hours: 9pm – 6am, Monday to Sunday, 2 shifts per week

Vita Student offers stylish, luxurious apartments with premium amenities in a vibrant city setting. We seek a Night-time Customer Service Assistant to provide a high-quality, home-from-home experience for our residents, ensuring the maintenance of our site and facilities to the highest standards.

Responsibilities include:

1. Greeting and welcoming residents and guests with a friendly attitude.
2. Responding to questions and providing local information.
3. Maintaining cleanliness and upkeep of communal areas during the night shift.
4. Ensuring respectful use of facilities by residents and guests.
5. Handling issues or emergencies onsite as the primary contact.
6. Conducting regular building surveys and reporting.
7. Replenishing refreshments and managing parcel deliveries.
8. Managing waste and adhering to health & safety regulations.

Ideal Candidate:

• Experienced in delivering premium customer service.
• Proactive in maintaining cleanliness and safety.
• Technologically proficient with relevant systems.
• Excellent communication skills, with multilingual abilities a plus.
• Organized, calm under pressure, adaptable, positive, resilient.
• Flexible to work during our 24/7 operation, including holidays and special occasions.

Benefits include:

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday leave.
• Perkbox perks and discounts.
• Royal London pension scheme.
• Annual parties and recognition programs.
• Career development opportunities.
• Confidential employee assistance program.

Additional Information:

All offers are subject to DBS checks. We cannot sponsor visas for this role. This is an entry-level, part-time position.