Customer Service Assistant - Night Shift

Vita Student; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a Night-Time Customer Service Assistant to enhance the living experience for residents in a vibrant city. This role involves providing exceptional customer service, maintaining cleanliness, and ensuring safety during the night shift. You'll be the friendly face welcoming residents and guests, managing inquiries, and addressing any issues that arise. With flexible hours and a supportive work environment, this position offers a unique opportunity to contribute to a premium living experience while enjoying various benefits, including paid holidays and career development opportunities.

Benefits

Paid holidays, including your birthday

Perkbox lifestyle perks

Royal London pension contributions

Regular social events and recognition schemes

Career development opportunities

Confidential employee support services

Qualifications

• Experience in delivering premium customer service.
• Proactive approach to cleanliness and safety.

Responsibilities

• Greet and welcome residents and guests warmly at front of house.
• Maintain cleanliness and upkeep of communal areas during the night shift.
• Serve as the primary contact for incidents or emergencies.

Skills

Premium customer service

Technologically savvy

Multilingual communication

Job description

Join to apply for the Customer Service Assistant - Night Shift role at Vita Student

Night-Time Customer Service Assistant - Glasgow

Hourly Rate: £12.50

Working Hours: 9pm – 6am, one shift per week

Overtime: Available for additional hours

Vita Student offers stylish, luxurious, and comfortable apartments with premium amenities in a vibrant city setting. We seek a Night-time Customer Service Assistant to provide a high-quality, personalized experience for residents, ensuring the maintenance and safety of our site and facilities.

Responsibilities:

1. Greet and welcome residents and guests warmly at front of house.
2. Assist with inquiries and questions.
3. Maintain cleanliness and upkeep of communal areas during the night shift.
4. Ensure respectful use of facilities by residents and guests.
5. Address issues or challenges promptly and effectively.
6. Conduct regular building surveys and report findings.
7. Replenish refreshments and manage parcel deliveries.
8. Serve as the primary contact for incidents or emergencies.
9. Manage waste areas following health and safety standards.

Qualifications and Experience:

• Experience in delivering premium customer service.
• Proactive approach to cleanliness and safety.
• Technologically savvy, able to operate various systems and software.

Personal Characteristics:

• Ability to communicate effectively, multilingual skills are a plus.
• Organized, calm under pressure, adaptable, positive, and resilient.
• Able to stand for long periods and perform repetitive tasks.
• Flexible availability to work across a 24/7 operation, including holidays and special occasions.

Benefits:

• Paid holidays, including your birthday.
• Perkbox lifestyle perks.
• Royal London pension contributions.
• Regular social events and recognition schemes.
• Career development opportunities.
• Confidential employee support services.

Note: All employment offers are subject to satisfactory checks, including DBS. We cannot sponsor visas.