Customer Service Assistant Lifeguard

Halo Leisure; Ledbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

Halo Leisure is seeking a Lifeguard at the Ledbury Swimming Pool. You will play a crucial role in ensuring the safety of all pool users, performing rescues, and interacting with customers positively. The position offers opportunities for career progression and valuable training while providing essential support to our community.

Benefits

Free use of facilities including gym and swimming

Family discounts

Training and Development

25 days annual leave plus bank holidays

Health Cash Plan

Enhanced maternity and paternity pay

Cycle to work scheme

Qualifications

• Must be National Pool Lifeguard Qualified or able to pass the course.
• Willingness to progress into roles such as swimming teacher or duty manager.
• Ability to manage poolside supervision effectively.

Responsibilities

• Provide safe supervision of customers in poolside locations.
• Perform rescues and deliver first aid when needed.
• Challenge inappropriate behavior to ensure safety.

Skills

Calm under pressure

First Aid

Customer Interaction

Safety Supervision

Education

National Pool Lifeguard Qualification

Job description

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Reference: JUN20251729

Expiry date: 15:30, Mon, 7th Jul 2025

Location: Ledbury

Salary: National Minimum Wage

Benefits: Please see the job description for all benefits

Job Title: Lifeguard | Location: Ledbury Swimming Pool | Job Type: Permanent| Salary: £12.21per hour

Hours: 20 hrs Per week

As a Lifeguard you are calm and confident, potentially you could save a life, and you will help keep people safe. You will need to feel comfortable being in control of the pool and challenging inappropriate behaviour.

You’re not the type to panic under pressure and compromise the safety of others. The role isn’t Baywatch, you don't just sit and watch. You can perform a rescue, deliver first aid, and have difficult conversations with customers who are not acting safely, we will give you the skills and qualifications to be able to do this. You’re looking for the chance to progress and work to a regular rota pattern.

As our next Lifeguard you’ll provide safe supervision of customers in poolside locations. You will keep people safe, ultimately you are responsible for preventing serious injuries or accidents.

The Key Requirements…

National Pool Lifeguard Qualified or have the ability to pass the course

Joining Halo Leisure there is an opportunity to become a swimming teacher, duty manager or a trainer and there is regular ongoing training to keep your skills refreshed.

Here at Halo Leisure, our mission is to "Create Healthier Communities." We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships.

With us you’ll have the opportunity to showcase your ability to work with confidence and remain calm at all times, you will get things done, be efficient within your role, listen to your colleagues & be approachable, and have a caring attitude towards others.

The Benefits and Perks…

Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)

Family discounts

Training and Development and career progression opportunities

25 days of annual leave plus bank holidays

Health Cash Plan

Enhanced maternity and paternity pay

Enhanced absence pay

Additional employer contributions to your pension scheme

Long service, Baby gifts and other reward schemes

The chance to be nominated to receive one of our annual staff awards

Cycle to work scheme

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