Customer Service Assistant GPR - St Pancras

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to provide exceptional service at a bustling train station. This role requires a proactive approach and the ability to work flexible hours, including weekends and nights. You'll be responsible for assisting customers with ticket purchases and ensuring a seamless travel experience. If you're passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values your contributions and helps you grow in your career!

Qualifications

• Erfahrung im Kundenservice in herausfordernden Umgebungen.
• Fähigkeit, Entscheidungen kundenorientiert zu treffen.

Responsibilities

• Bereitstellung exzellenten Kundenservice am Bahnhof.
• Verkauf von Tickets und Unterstützung der Passagiere.

Skills

Kundenservice

Kommunikationsfähigkeiten

Numerische Fähigkeiten

Teamführung

Job description

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Customer Service Assistant GPR - St Pancras, London

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Client:

Govia Thameslink Railway

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

cfbcba7c9b97

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We currently have an opportunity for a multi-functional Customer Service Assistant GPR (Platform & Ticket Office) to deliver world-class customer service at St Pancras International .

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.

Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

As a Customer Service Assistant GPR you must be able to demonstrate a ‘can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform duties. On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

Experience / Skills / Requirements

• A proactive approach coupled with passion and ability to support and develop your team
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow
• Demonstrable experience of managing customers effectively in difficult environments
• You must be able to demonstrate a high level of numerical ability
• Due to the shift times, which will vary, you must live in the local area and have available free transport
• An effective communicator and must be able to demonstrate this both through your application and or assessments
• Trust to make decisions in a customer focused manner and carry out instructions effectively

Applicants must be willing to work unsocial and irregular hours, including nights and weekends.

Please note that as this role is a 'General Purpose Relief' you will be obliged to work at other stations in the area in addition to St Pancras as and when required.