Customer Service Assistant - Full Time - Stour Centre

Freedom Leisure; Ashford; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local leisure trust is looking for a Customer Service Assistant in Ashford. In this role, you will welcome clients of all backgrounds, promote services, and assist in sales. You'll receive full training and support with potential career growth. This job offers a salary of up to £23,555 per annum and a range of employee benefits, making it a great opportunity to impact your community positively.

Benefits

Discounted Staff membership

Company pension

Employee Assistance Programme

Qualifications

• Experience of serving customers in a face-to-face environment.
• Ability to promote services and sell different products.
• High level of professionalism with strong interpersonal skills.

Responsibilities

• Welcome community into the facility and provide a friendly service.
• Build knowledge of services to assist users effectively.
• Engage in selling memberships and participating in retention.

Skills

Customer service experience

Sales abilities

Interpersonal skills

Organizational skills

Job description

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups, encouraging them to become more active, enhancing their physical and mental wellbeing and contributing to improved lives.

As a Customer Service Assistant you will welcome the community into the facility, whether that be a seasoned gym goer or somebody making their first steps into the facility. We strive to provide a warm friendly welcome to all.

Joining part of friendly and supportive team you will be you will build your knowledge of what’s on offer at The Stour Centre so that you can share this with our users. No two days will be the same as you interact with the wide range of centre users, you will also have the opportunity to experience selling memberships to new prospects as well as being the start of the membership retention process for that individual too.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday - Sunday (rota basis)

• Experience of serving customers in a face to face environment
• Able to promote services and sell the different products that Freedom leisure offer
• The skill to establish key relationships swiftly and appropriately
• High level of professionalism and integrity, enthusiasm and motivation
• Well developed interpersonal skills, able to negotiate and persuade people both internally and externally
• Highly organised with a good attention to detail

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 15th August 2025

Salary: up to £23,555 per annum