Customer Service Assistant - Full Time - Crowborough Leisure Centre

Freedom Leisure; Crowborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

Freedom Leisure is searching for a Customer Service Assistant passionate about improving community lives through leisure. This role involves delivering exceptional service, operating tills, and engaging with customers in a friendly manner. Enjoy benefits like discounted memberships, a staff benefit scheme, and career progression opportunities in a supportive team environment.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work tax-efficient schemes

Fully funded training and career progression

Discounts on various services and products

Qualifications

• Experience serving customers face to face or via telephone.
• Ability to work in a team-oriented environment.
• Friendly, helpful, and polite demeanor.

Responsibilities

• Deliver exceptional customer service at the leisure centre.
• Operate the till and process memberships.
• Prepare and sell food and drinks as required.

Skills

Customer Service

Teamwork

Communication

Prioritization

Job description

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

We are looking for a Customer Service Assistant to join our team at Crowborough Leisure Centre. Being the first point of contact for customers entering the centre, you must be able to deliver exceptional customer service at all times. Ideally you will have experience of dealing with customers, either face to face or via the telephone. You will be operating the till, processing memberships, preparing and selling food and drink (as required) and generally ensuring a great service is received by all our customers. We want our employees and customer to have the best experience possible, so if this sounds like you, we want to hear from you.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday - Sunday (Rota basis)

• To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
• To serve the leisure centre’s customers using exceptional customer service skills
• Promote and sell the different products that Freedom Leisure offer
• Experience of serving customers in a face to face environment
• Ability to prioritise
• Team orientated approach
• To be friendly, helpful and polite

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 17th July 2025

Salary: up to £23,555 per annum