Customer Service Assistant Fm

ESS – Defence, Energy and Government Services; Wattisham; On-site; GBP 15,000 - 21,000; Part time

Job summary

ESS – Defence, Energy and Government Services (Compass Group UK&I) is seeking a part-time Customer Services Assistant Fm to support defence operations. The role is contracted to 32.5 hours per week across 49.2 weeks per year and involves maintenance tasks, contractor coordination, and site welfare responsibilities.

The ideal candidate will be adaptable, communicative, and reliable, with a proactive approach to customer service and safety.

Qualifications

• Experience in a similar facilities or maintenance role.
• Ability to adapt to changing priorities and duties.
• Strong communication and relationship-building skills.
• Commitment to excellence and customer service.
• Proactive, makes decisions to support customers.
• Ability to work under pressure and manage time effectively.
• Demonstrates reliability and punctuality.

Responsibilities

• Undertaking minor repairs and maintenance tasks.
• Ensure the exterior of the site is clean, tidy and in good repair.
• Assist facilities team with contractor sign-in and compliance with site policies.
• Open and/or close the building as required.
• Represent Compass Group UK&I and maintain a positive brand image.
• Comply with Health & Safety regulations.

Skills

Adaptability

Communication

Timekeeping

Reliability

Initiative

Customer focus

Job description

We're currently recruiting a dedicated Customer Services Assistant Fm to help ensure the smooth running of the operations in Defence on a part time basis, contracted to 32.5 hours per week.

As a Customer Services Assistant Fm, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 49.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your Key Responsibilities Will Include

• Undertaking minor repairs and maintenance tasks
• Responsible for ensuring the exterior of the site is in a clean, tidy and reasonable state of repair, inclusive of general external maintenance tasks.
• Assisting the facilities team with the control of contractor's process, inclusive of ensuring contractors are signed in correctly, and signed out, and that everyone is adhering to site policies and rules
• Responsible for opening and/or closing the building where required
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Health & Safety regulations

Our Ideal Facilities Assistant Will

• Have previous experience within a similar role
• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Strive for excellence in an eager and motivated manner
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2309/95382001/52562210/R/WJ #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!