Customer Service Assistant - FLK13338

Falkirk Council; Falkirk; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in Scotland seeks friendly and organised individuals for the role of Seasonal Customer Service Assistant at Callendar House Tearoom. Join the team this festive season to provide exceptional service while preparing and serving delicious festive meals. Ideal candidates should have a passion for customer service, strong organisational skills, and be available for an average of 18.5 hours per week, with overtime during peak times.

Qualifications

• Experience in catering preferred, but training will be provided.
• Reliable and enthusiastic about customer service.

Responsibilities

• Welcome and seat customers in the Tearoom.
• Prepare and serve food and beverages.
• Deliver excellent customer service.
• Assist the catering team with daily tasks.

Skills

Friendly and approachable demeanor

Strong organisational skills

Excellent communication skills

Customer service orientation

Job description

Job Advert

Seasonal Customer Service Assistant- Callendar House Tearoom

We are looking for friendly, organised, and customer-focused individuals to join our team as Christmas Temporary Staff at Callendar House Tearoom during the festive period.

This is an exciting opportunity to be part of a welcoming team, serving our popular festive afternoon teas and supporting the catering operation through one of our busiest times of the year.

Contract dates:

1 November - 31 December 2025

Key responsibilities include:

Welcoming and seating customers in the Tearoom.

Preparing and serving food and beverages.

Delivering excellent customer service and ensuring every guest has an enjoyable experience.

Assisting the catering team with a variety of tasks to ensure smooth day-to-day service.

What we are looking for:

Friendly, approachable, and reliable individuals.

Strong organisational and communication skills.

A genuine enthusiasm for delivering great customer service.

Catering experience preferred, although training will be provided.

Role details:

Based in Callendar House Tearoom

Tearoom opening hours: 10am - 4pm, Wednesday to Monday (closed Tuesdays)

Average 18.5 hours per week (approximately 3 shifts)

Overtime opportunities available during the festive season

We are proud to celebrate diversity and promote equality of opportunity - applications are welcome from all.

Join us this Christmas and help make the festive season at Callendar House a memorable experience for all our visitors.

As this is a fixed-term seasonal appointment, applications are welcomed from external candidates only.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.