Customer Service Assistant (CSLIB1461)

www.findapprenticeship.service.gov.uk - Jobboard; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading university in Leeds is looking for a front-line support staff member to assist students and staff in their libraries. This is a term-time only role that requires working 28 hours per week on weekends and Mondays. The role involves ensuring a welcoming environment, answering enquiries, and assisting customers across various library services. Flexibility to work across different sites may be required.

Responsibilities

• Provide high-quality front-line support to staff and students.
• Ensure libraries are welcoming spaces for visitors.
• Assist customers with enquiries about library services.

Job description

This role will be based on the University campus.

The shift pattern for the role is:

- Friday, Saturday, Sunday and Monday, 16:30 – 00:30 – 28 hours per week.

The role is term-time only, working 36 weeks per year.

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.

You will be allocated to a particular Library as your base site. You will from time to time be required to work across other campus library sites to provide cover for Service points in line with operational needs.