Customer Service Assistant - Crossmaglen

TN United Kingdom; Newry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the betting industry seeks a Retail Team Member in Crossmaglen. This role is the first point of contact for customers, requiring excellent customer service skills and the ability to manage transactions. The position offers opportunities for professional growth into management and other departments. Benefits include flexible work patterns and various incentives.

Benefits

Life Assurance

Pension Contributions

Staff Incentives

Employee Assistance Program

Referral Schemes

Gifts

Career Progression Opportunities

Qualifications

• Must be over 18.
• Ability to build customer relationships.
• Flexibility to work 7 days a week.

Responsibilities

• Assist the Manager with daily operations.
• Accept bets promptly and accurately.
• Maintain shop standards.

Skills

Customer Relationship Building

Adaptability

Flexibility

Job description

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Customer Service Assistant - Crossmaglen, Newry

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Client:

BoyleSports

Location:

Newry, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

f77d6608ace3

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Job Title: Retail Team Member
Department: Retail
Reporting to: Shop Manager/Regional Manager
Location: Crossmaglen

Your Role:

A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. Your daily responsibilities include assisting the Shop Manager and team with running the branch, preparing the shop for the day, maintaining high standards, and delivering excellent customer service. You will handle bets, process transactions, and expand your sports and betting knowledge.

You should be a people person with enthusiasm and a drive to progress to management and beyond.

Key Responsibilities:

• Assist the Manager with daily operations
• Accept bets promptly and accurately
• Process bets through the EPOS System
• Follow all procedures
• Manage cash
• Maintain shop standards
• Adhere to Social Responsibility duties

Requirements:

• Must be over 18
• Ability to build customer relationships
• Adaptability and quick reaction skills
• Flexibility to work 7 days a week

Training & Development:

We support our staff's professional growth through on-the-job training and opportunities to progress into management roles. Many Retail Team Members advance to positions in Trading, Marketing, HR, IT, and other departments at our Dundalk HQ or international offices.

We offer flexible work patterns suitable for part-time or full-time employment, along with benefits such as Life Assurance, pension contributions, staff incentives, Employee Assistance Program, referral schemes, gifts, and career progression opportunities.

BoyleSports is an equal opportunities employer and welcomes applications from all qualified individuals.