Customer Service Assistant - Casual - Tandridge Leisure Centre

Freedom Leisure; Limpsfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

Freedom Leisure is seeking a Customer Service Assistant to join their team in Limpsfield, where you will provide a catering service and deliver excellent customer service. In this dynamic role, you will support membership growth while enjoying flexible hours and opportunities for career development.

Benefits

Flexible working hours

Training and development provided

Paid annual leave

Discounted Staff Membership

Potential permanent work opportunities

Qualifications

• Experience in a similar customer service role is ideal.
• Ability to work independently and as part of a team.
• Strong passion for health and fitness.

Responsibilities

• Provide efficient catering service and maintain hygiene standards.
• Assist customers with inquiries and promote membership growth.
• Conduct sales appointments and manage membership leads.

Skills

Customer Service

Team Player

Sales Skills

Flexibility

Motivation

Job description

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

We are looking for a Customer Service Assistant to join our friendly and professional team. You will provide an efficient catering service, serving drinks, preparing and serving food and snacks in our café as well as assisting customers on the Reception desk. You will be delivering excellent customer service at all times. Ideally coming from a similar role, you will be a genuine team player, able to work off your own initiative and be enthusiastic and motivated. You will also be responsible in assisting with growing the membership numbers and increasing income. However, aside from selling memberships to new prospects this role is also about being the start of the membership retention process for that individual too.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: Casual hours, as and when required.

• To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
• To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre.
• To provide an excellent level of customer service at all times.
• To assist with any customer contact/complaints/comments professionally and courteously.
• A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation.
• Promote and sell the different products that Freedom Leisure offer.
• To support membership growth by using the sales process to ensure sales and income targets are achieved.
• To generate excitement and passion for health and fitness to optimise all sales opportunities.
• Conduct face-to-face sales appointments where you will build positive rapport with customers to sell a membership and get them started on the freedom member journey programme.
• Contact all membership leads by phone where possible and also by email and text when required.
• Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

Closing date: 27th June 2025

Salary: up to £12.21 per hour