Customer Service Assistant - Casual - GL1 Leisure Centre

Freedom Leisure; Gloucester; On-site; GBP 18,000 - 22,000; Part time

Job summary

Freedom Leisure is seeking a Customer Service Assistant to enhance community engagement and support healthy lifestyles. This role involves providing exceptional customer service and assisting in catering operations at GL1. With opportunities for training and career progression, you'll play a vital role in promoting health and fitness in the community.

Benefits

Training and development provided

Paid annual leave

Discounted Staff Membership

Potential permanent work opportunities

Opportunities to build a career

Qualifications

• Experience dealing with customers face to face or via telephone.
• Ability to operate catering equipment safely.
• High level of responsibility and motivation.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Operate the till and process memberships.
• Prepare and sell food and drink as required.

Skills

Customer Service

Team Player

Flexibility

Tools

Catering Equipment

Job description

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

We are looking for a Customer Service Assistant to join our team at GL1. Being the first point of contact for customers entering the centre, you must be able to deliver exceptional customer service at all times. Ideally you will have experience of dealing with customers, either face to face or via the telephone. You will be operating the till, processing memberships, preparing and selling food and drink (as required) and generally ensuring a great service is received by all our customers. We want our employees and customer to have the best experience possible, so if this sounds like you, we want to hear from you.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required

Requirements

• To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
• To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre.
• To provide an excellent level of customer service at all times.
• To assist with any customer contact/complaints/comments professionally and courteously.
• A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation.
• Promote and sell the different products that Freedom Leisure offer.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community