Customer Service Assistant - Caerphilly

Tenpin Ltd; Pontllanfraith; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading entertainment company as a Customer Service Assistant in Caerphilly! Deliver exceptional service in a vibrant environment filled with exciting activities from bowling to karaoke. Enjoy a variety of benefits, including free bowling for friends and family, career development opportunities, and a fun workplace culture.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food

Enhanced Maternity/Paternity leave

Health Care Cash Back Scheme

Employee Assistance Programme

Life assurance

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Full of determination and enthusiasm.
• Able to work in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Deliver outstanding customer experience.
• Manage booking and customer queries.
• Host children’s parties and oversee various entertainment activities.

Skills

Customer Service

Communication

Team Player

Flexibility

Initiative

Attention to Detail

Job description

Customer Service Assistant - Caerphilly

Come join our fantastic team.

We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.

You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Our Fantastic Benefits

• Tenpin Treats - Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and complete the short application process (2 mins).