Customer Service Assistant - Branch

The Cumberland Group.; Carlisle; On-site; GBP 17,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to enhance customer experiences and foster community connections. This role emphasizes exceptional service and teamwork, ensuring customers receive the best support possible. You will engage with customers, provide efficient cashiering services, and collaborate with various business areas. If you are passionate about helping others and thrive in a customer-facing environment, this opportunity is perfect for you. Join us in making a positive impact on our customers and communities while advancing your career in a supportive and purpose-driven organization.

Qualifications

• Passion for people and delivering outstanding customer experience.
• Exceptional communication and organisational skills required.

Responsibilities

• Deliver outstanding customer service and cashiering.
• Identify opportunities to assist customers and promote products.

Skills

Customer service

Communication skills

Organisational skills

Job description

Salary Up to £16,643.84 on successful completion of training

Location: Carlisle

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.

About the Role

Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business. This role may require travel between branches within the Cluster.

About You

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• Confidence in working in a customer facing environment and motivated to achieve key objectives

Interested

The closing date for this vacancy is 02 May 2025.

The Company

We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.