Customer Service Assistant (Arcades) - Alton Towers - Stoke-on-Trent, Staffordshire

jobs24.co.uk; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Assistant at a vibrant theme park! Join a global leader in skilled games and amusements and be part of a fun-filled environment where your customer service skills will shine. You will be responsible for ensuring guests have a magical experience while playing arcade games. This role offers competitive pay, fantastic benefits including access to a Private GP and gym discounts, and the chance to travel globally for work. If you have a positive personality and a passion for customer service, this is the perfect job for you!

Benefits

Competitive rates of pay

Long Service Award Scheme

Recommend A Friend Bonus

Winter Opportunities

Access to Private GP

Gym discounts

Savings on high street retailers

Qualifications

• Great customer service and communication skills are essential.
• Must be honest, reliable, and possess a strong work ethic.

Responsibilities

• Deliver excellent customer service to guests in the arcade.
• Ensure the arcade is clean, tidy, and all machines are stocked.

Skills

Customer Service

Communication Skills

Positive Attitude

Reliability

Job description

Customer Service Assistant (Arcades) - Alton Towers - Stoke-on-Trent, Staffordshire

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. If a desk isn't for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!

As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade!

Main Duties Include:

• Opening/closing the arcade, ensuring at the end of each shift the arcade/monies is left secure.
• Ensure the arcade is clean, tidy and presentable at all times.
• Ensure all machines and redemption units are fully stocked.
• Ensure all daily checks are carried out thoroughly and reported correctly.
• Ensure that all machines in the arcade are working correctly, any faults to be reported to management.
• Ensure that all guests coming into your arcade are treated with the best customer service possible and all leave feeling the magic!

Requirements:

• Great customer service, communication skills and a positive, outgoing personality.
• Honest, reliable and a responsible individual with strong work ethic.
• Able to offer good availability on weekdays and weekends (including bank holidays).
• Be able to follow instructions and comply with all company standards.
• Have reliable transportation due to the location of the site.

Benefits:

• Competitive rates of pay.
• Long Service Award Scheme.
• Recommend A Friend Bonus (Subject to T&C's).
• Winter Opportunities between your Seasonal Contract.
• Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers and much more!
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations.