Customer Service Assistant (Arcades)

HB Leisure Ltd; Alton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading amusement company in Alton is seeking Customer Service Assistants (Arcade Hosts) to provide excellent customer service in a fun theme park environment. Successful candidates will have great communication skills and a positive attitude. The role offers competitive pay, potential for travel, and various employee perks including discounts and wellbeing resources.

Benefits

Competitive rates of pay

Recommend A Friend Bonus

Winter Opportunities

Discounts to top retailers

Access to wellbeing resources

Qualifications

• Great customer service and communication skills are essential.
• Must be reliable and have a strong work ethic.
• Available on weekdays and weekends, including bank holidays.

Responsibilities

• Deliver excellent customer service to guests.
• Ensure guests have fun playing in the Arcade.
• Follow instructions and comply with company standards.

Skills

Customer service

Communication skills

Positive personality

Work ethic

Job description

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Client:

Location:

Alton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3b336268f3be

Job Views:

4

Posted:

01.08.2025

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Job Description:

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.

We like to do things differently here at HB Leisure. We don't just open doors to a career in the leisure industry, but also offer the opportunity to travel the globe to experience working in our other incredible locations!

If a desk isn’t for you, then you are for us. Join us working in a fun theme park environment and develop skills that will be recognized throughout your career!

As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring they have as much fun as possible playing our games in the Arcade.

In return we will offer you:

• Competitive rates of pay
• Recommend A Friend Bonus (Subject to T&C's)
• Winter Opportunities between your Seasonal Contract
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.

Person Specification:

• Great customer service, communication skills, and a positive, outgoing personality
• Honest, reliable, and a responsible individual with a strong work ethic
• Good availability on weekdays and weekends (including bank holidays)
• Ability to follow instructions and comply with all company standards
• Reliable transportation – due to the location of the site