Customer Service Assistant - Aberdeen

Serco Limited; Aberdeen City; On-site; GBP 27,000; Full time

Job summary

A leading service company in Aberdeen is seeking a Customer Service Assistant to provide high-quality service to passengers at NorthLink Ferries. This role involves making reservations, assisting with check-in, and delivering excellent customer service. The ideal candidate will have strong communication skills and a proactive approach to customer relations and personal development. Competitive salary and benefits offered.

Benefits

Competitive salaries with annual reviews

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

Access to discounts and exclusive deals

Training and coaching opportunities

Qualifications

• Ability to provide excellent customer service and communicate clearly with customers and colleagues.
• Good organisational skills and the ability to follow standards.
• Strong teamwork and a proactive, take-initiative approach.
• Confident using a phone and computer system.
• Willingness to develop professionally within the role.

Responsibilities

• Make customer reservations by telephone, email and in person.
• Assist to check-in and board passengers.
• Adhere to the business' Health, Safety and Environment policy.
• Deliver excellent customer service and follow standards.
• Maintain good organisational skills and work as part of a team with a can-do attitude.
• Take initiative and ownership of personal development.

Skills

Excellent customer service

Good organisational skills

Strong teamwork

Proactive approach

Confident using phone and computer

Job description

Overview

Customer Service Assistant

NorthLink Ferries, Jamiesons Quay, Aberdeen, AB11 5NP

Permanent, Full Time, 35 hours per week

£26,928 per annum plus benefits

We have an exciting opportunity to join our fantastic team based in Aberdeen. Working in our busy Aberdeen Terminal, you'll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport's flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business\' Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco\'s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

Responsibilities

• Make customer reservations by telephone, email and in person.
• Assist to check-in and board passengers.
• Adhere to the business\' Health, Safety and Environment Serco Policy.
• Deliver excellent customer service and follow standards.
• Maintain good organisational skills and work as part of a team with a can-do attitude.
• Take initiative and ownership of personal development; align with Serco\'s Values of Trust, Care, Innovation and Pride.
• Communicate effectively with the public and team members; be confident using a phone and computer system.

Qualifications

• Ability to provide excellent customer service and communicate clearly with customers and colleagues.
• Good organisational skills and the ability to follow standards.
• Strong teamwork and a proactive, take‑initiative approach.
• Confident using a phone and computer system.
• Willingness to develop professionally within the role.

Benefits

• Competitive salaries with annual reviews.
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of health and wellbeing benefits, including Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines, and more.
• Access to discounts and exclusive deals (mobile, cinema, leisure, hospitality).
• A supportive culture with a commitment to diversity and inclusion.
• Interesting and enjoyable work.
• Welcoming training and coaching opportunities to expand capabilities.