Customer Service Assistant - 6 Month FTC

Future; Cardiff; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading price comparison website in Cardiff is seeking a Customer Service Agent on a 6-month fixed-term contract. The role focuses on resolving customer queries and delivering outstanding service through various channels. The successful candidate should have excellent listening skills, adaptability, and experience in customer service. This hybrid position offers a salary of £25,000 and includes perks like uncapped leave and profit-sharing bonuses.

Benefits

Uncapped leave

Profit-sharing bonus

Wellbeing support

Share Incentive Plan

Qualifications

• Experience in a customer service role delivering excellent service.
• Ability to resolve customer queries effectively.
• Familiarity with financial services and insurance products.

Responsibilities

• Resolve customer queries and deliver excellent customer service.
• Demonstrate empathy to customers across multiple channels.
• Build relationships with customers and manage their expectations.

Skills

Excellent listening skills

Empathy

Written communication

Adaptability

Problem solving

Job description

Overview

Go.Compare is one of the UK's leading price comparison websites, helping millions of people make smarter financial decisions every year. We provide a fast, transparent, and reliable way to compare a wide range of products and services, from car and home insurance to energy, broadband, and more. Our mission is simple: to empower consumers with the information and tools they need to find the right deals for their needs, saving them both time and money. Backed by innovative technology and a commitment to customer-first thinking, Go.Compare continues to be a trusted partner for households across the UK.

What you'll be doing

Go.Compare are hiring for a Customer Service Agent on a 6 month fixed term contract. You will ensure that we are able to resolve customer queries and deliver excellent customer service. You'll demonstrate excellent listening skills and will be able to show empathy to customers across multiple channels including telephone, email, social media and reviews. Reporting to the Senior Customer Services Manager, you'll have knowledge of what it is to work in the financial services industry adhering to FCA guidelines and will understand frustrations that customers may have with particular knowledge around insurance products and provider.

Experience that will put you ahead of the curve

• Experience building relationships with each assigned customer - you'll be able to demonstrate experience of handling customer expectations and offering resolutions confidently and will also have phenomenal written communication skills being able to deliver communications over email and letters to customers.
• Adaptability - you'll be able to demonstrate adaptability to cater to different customer needs.
• Customer service - you'll have experience of working in a role where your primary focus has been delivering excellent service to customers, we're very open to backgrounds and some of our best Agents have come from customer facing roles within hospitality, contact centres and retail!
• Problem solving - you'll demonstrate the ability to approach problems logically and with good judgement to ensure the appropriate customer outcome.
• Experience of delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.

What's in it for you

The salary for this role is £25,000

This is a Hybrid role from our Central Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level Professional 8

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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