Customer Service Assistant (35 hpw) (Fixed Term until October 2025) Osprey House, Alness Point [...]

Highland Council; Cromarty; On-site; GBP 25,000 - 29,000; Part time

Job summary

A local council in Scotland seeks a Customer Service Assistant to support and manage the delivery of efficient frontline services. Responsibilities include resolving customer requests and assisting in daily office operations. Candidates should have experience in customer service and be proficient in Office 365 applications. This is a full-time, fixed-term role until October 2025 with a salary range of £25,807 - £28,264.

Qualifications

• Recent experience delivering a customer focused frontline service.
• Experience in an office environment either face-to-face or by telephone.
• Familiarity with using business systems.

Responsibilities

• Support and manage the delivery of a frontline service.
• Resolve customer requests for service and information.
• Assist in the day-to-day operation of the customer services office.

Skills

Excellent oral and written communication skills

Excellent Customer Care Skills

Experience delivering customer-focused service

Familiarity with Office 365 programs

Experience using a CRM system

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

Location: Osprey House Alness Point Business Park Alness, IV17 0UP

Salary: £25,807 - £28,264 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 35 hours per week

Job Description

Post Title: Customer Service Assistant
Location: Osprey House, Alness Point Business Park, Alness
Hours: 35 hours per week
Duration: Fixed Term until October 2025
Salary: £25,807 - £28,264

Salary placing will normally be at the first point of the scale.

Contact Person: Kelly Mackay - Email:[e-mail] Tel: [phone]

Job Purpose: T o support, manage and assist in the delivery of a professional and efficient frontline service throughout the customer service network. Resolving customer requests for service and information and assisting in the day-to-day operation of the customer services office.

Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact HR Transactions, Tel: [phone] (24 hour voicemail) or email: [e-mail] quoting the post reference number above.

Please find the Job Description below.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.

Requirements

Recent and relevant experience of delivering a customer focused frontline service to the public in an office environment either face to face or by telephone.

Excellent oral and written communication skills

Excellent Customer Care Skills

Experience of using a CRM system and other business systems to record customer enquiries.

Be familiar with Office 365 programs including Microsoft Outlook, Excel, Word and Teams.