Customer Service Assistant - 18 Month Fixed Term Contract

The General Teaching Council for Scotland; City of Edinburgh; Hybrid; GBP 26,000; Full time

Job summary

A governmental educational body in Edinburgh is seeking a Full-Time Customer Service Assistant. You will manage first line enquiries and provide excellent service. The ideal candidate has experience in customer contacts and relevant qualifications. This role offers a hybrid working model with a salary of £25,185 per year.

Qualifications

• Experience in a customer contact, secretarial or administrative role.
• Good quality written skills.
• Qualifications at Higher level or equivalent vocational training.

Responsibilities

• Provide effective customer service and first line enquiry management.

Skills

Customer service experience

Effective communication skills

Teamwork commitment

Education

SCQF level 6 qualification in English

Relevant customer service or business administration qualification

Job description

Location: GENERAL TEACHING COUNCIL FOR SCOTLAND CLERWOOD HOUSE 96 CLERMISTON ROAD, EH12 6UT

Salary: £25,185 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 35 hours per week

Work From Home: Hybrid

The Role

What you will do

You will provide effective customer service and first line enquiry management for GTC Scotland.

What you will need to be successful

• You have experience of working in a customer contact, secretarial or administrative role where you interacted with colleagues, customers or service users.
• You have great communication skills, good quality written skills and are committed to team working.
• You have qualifications at Higher level (SCQF level 6) or equivalent vocational or work-based training and an SCQF level 6 qualification in English.
• You hold a relevant customer service, secretarial or business administration qualification or equivalent vocational or work-based training.

We don’t expect perfection. If you don’t meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role, we encourage you to still apply.

We see this role being based on full time working hours of 35 hours per week, however we would still like to hear from you if you are interested in the role but have alternative needs in relation to working hours or pattern.

Application and Selection Process

• Apply via the Applied platform URL provided by the closing date of 12 noon on 7 August 2025.
• Invites to interview issued by 12 August 2025.
• Interviews will take place on 14 August 2025. We advise you to hold this date in your diary.

If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required. If you have any questions about the role or about the application process please contact [e-mail] .

We are committed to building a diverse and inclusive team where people can bring their whole selves to work. We want to hire the best person for the role, irrespective of their background. We use a recruitment platform which aims to reduce any unconscious bias.