Customer Service Assistant

THE SOUTHERN CO-OPERATIVE LIMITED; West End; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

NEST pension

Cycle-to-work scheme

Employee assistance programme

Colleague referral scheme

Job summary

THE SOUTHERN CO-OPERATIVE LIMITED is seeking a part-time Customer Service Assistant to become the friendly face of your community in our Be the Friendly Face of Your Community ads. This role offers variety and purpose within our retail team, where every shift provides a chance to make a real difference in customers' days.

You will engage with neighbours, support daily store operations, and help create a welcoming local hub.

Qualifications

• Enthusiasm for delivering excellent customer service.
• Team player with a hands-on, can-do attitude.
• Willing to help with queries and keep shelves neat.
• Able to serve at the checkout and maintain store standards.

Responsibilities

• Helping customers with queries.
• Keeping shelves stocked and looking great.
• Serving on the checkout.
• Keeping the store clean, safe and welcoming.

Skills

Hands-on attitude

Team player

Customer service mindset

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

A genuine enthusiasm for great customer service

• A hands-on, can-do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
• Helping customers with queries
• Keeping shelves stocked and looking great
• Serving on the checkout
• Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.