Customer Service Assistant

THE SOUTHERN CO-OPERATIVE LIMITED; Freshwater; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work

Colleague referral scheme

Job summary

The Southern Co-operative Limited is seeking a Customer Service Assistant for our community-focused retail team. This part-time role offers variety, purpose, and the chance to make a real difference in customers’ daily lives within our local stores.

You’ll be part of a friendly team in a community hub, with opportunities to grow through internal courses or apprenticeships and a benefits package that includes discounts, pension, and health plans.

Qualifications

• Passion for delivering friendly and helpful service.
• Ability to work well in a team and adapt to varying tasks.

Responsibilities

• Help customers with queries and provide information.
• Keep shelves stocked and looking great.
• Serve on the checkout and handle purchases.
• Keep the store clean, safe and welcoming.
• Assist with general tasks to support store operations.

Skills

Customer focus

Team player

Hands-on attitude

Willingness to get stuck in

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

A genuine enthusiasm for great customer service

• A hands-on, can-do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
• Helping customers with queries
• Keeping shelves stocked and looking great
• Serving on the checkout
• Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.